Position Purpose:
Up to $1,500 Hiring Bonus Potential!
Hiring bonus potential is evaluated based on test groom performance, it is not guaranteed with offer of employment.
Do you think of your pet as a member of the family? If so, then we have a lot in common! Like you, we are extremely devoted to our pets and only want the best for them. We are a community of true pet lovers with shared interests and values. We are professionally committed to being your resource for all aspects of pet ownership including health and nutrition, training, grooming and the latest in general pet care. As a Groomer Coach/ Mentor, you help make a difference in the lives of pets by providing customers with an upscale pet styling experience to improve the look and feel of a pets physical appearance. Depending on the incumbents professional grooming experience, level of role and scheduling, the following grooming services may be performed: bathing, brushing, blow drying, de-matting, cutting or trimming hair/fur, gland expression, brushing teeth, nail clipping and grinding, and other specialty services.
Essential Job Functions: Responsibilities
The incumbent must be able to perform all the following duties and responsibilities with or without reasonable accommodation.
- Mentor/ Coach our Groomer Apprentices who are being trained through a renowned program that we partner with to encourage them and help them develop best-in-class practices.
- Complete superior grooms (e.g., bathing, brushing, blow drying, de-matting, cutting or trimming hair/ fur, gland expression, teeth brushing, nail clipping and grinding, and other specialty services).
- Provide a thorough hands-on pet check-in and check-out process for each pet and pet parent.
- Use good judgment and alert pet parent of any anomalies that a dog may have.
- Actively engage pet parents and pets, share product knowledge, and educate pet parents.
- Authentically offer enhancements to meet our pets and pet parents specific needs to support the growth of the business.
- Always treat all pets and pet parents with kindness, respect, and proper handling.
- Positively interact with pet parents in-person, via email, text, and phone providing them with proactive communication and exceptional service.
- Maintain a clean, safe work environment.
- Actively engage pet parents to continue to grow the business.
- Rebook with pet parents to ensure timely, holistic care to promote pet wellness.
- Other duties as assigned.
Qualifications
- Must be 18 years or older.
- Minimum 2 years of professional experience in pet grooming.
- Grooming tools and equipment in good working condition.
- Passion for dog grooming and the well-being of pets.
- Knowledgeable in breed standard grooms.
- Skills in scissoring, general cleaning, nail trimming, styling, and all other pet grooming functions.
- Willingness to be educated about the products and services offered.
- Ability to work a flexible schedule to meet the needs of the business, which will require evening and weekend shifts.
- Exceptional active-listening and customer service skills.
- Good time management skills.
- Grooming certification preferred.
Physical Demands
- Position requires a person to be both indoors and outdoors (to assist with customer carry out).
- Must be able to stand 8 hours per day with or without reasonable accommodation.
- Must be able to lift 50 pounds on a regular basis with or without reasonable accommodation.
- Must be comfortable working with a wide variety of animals including small and large dogs.
- Must be able to work around pet hair, dander, and dust.
Programs and Benefits:
Full-time team members enjoy the following:
Programs and benefit eligibility will vary based on average hours worked and length of service.
- Medical, dental, and vision insurance
- Health Savings Account (HSA)/ Flexible Spending Account (FSA) medical and dependent care
- $25K life insurance policy (employer paid)
- Short and Long-term disability (employer paid)
- Greatly discounted, employer-subsidized pet insurance
- PTO (paid time off) 2 weeks in first year, 3 weeks in second year
- Paid Parental Leave 4 or 12 weeks of paid parental leave after 1 year of service, 1560+ hours worked.
- Paw-Ternity paid Pet Adoption bonding time
- 401(k) Program employer match at a rate of 0.25% for each 1% contribution, up to 6%. Must be 21 or older.
- Employee Assistance Program/ 24X7 completely confidential
- 25% employee discount on goods & services
- Team Member Feeder Program - eligible for two units (bags or cases of cans) of the participating vendors product/s each month
- Store Bonus Incentive Program
- Growth opportunities! Be sure to ask about our Store Manager In Training and Groomer Apprenticeship programs
- Groomer Referral Bonus Program
- Focus on quality vs. quantity AND humanity vs. vanity
55% Commission
Estimated $60,000 - $100,000+ Annually DOE/DOQ
Annual wage will vary based on hours worked, commission, and location.
IPP is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or team member based on any legally recognized basis, including but not limited to: race, color, national origin or ancestry, religion, sex (including pregnancy, lactation, childbirth or related medical conditions) gender identity or expression, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status, sexual orientation, age (40 or over), or any other status protected by federal, state, or local law.