Grooming Salon Leader Petsense
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Grooming Salon Leader Petsense Overall Job Summary This position is responsible for interacting with customers and associates, supporting selling initiatives and performing assigned tasks, while providing WOW customer service. Essential Duties and Responsibilities (Min 5%) As a Team Member, it is essential that you be available, flexible, adaptable and service-oriented, as you must be able to fulfill all of the the following requirements: Maintain regular and predictable attendance. Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs. Take the initiative to support selling initiatives (TEAM): Thank the Customer Engage with the customer and/or pet Advise products or services Make it Memorable Groom Technicians are required to perform a combination of the following duties throughout their day. Although daily tasks may vary day to day, our business and staffing model makes it essential every Groom Technician be able to perform all fo the following duties accurately, efficiently, and safely on a regular basis and without advance notice: ïâ § Safe Pet Handling ïâ § Bathing, Drying, Brushing and Combing all coat types ïâ § Nail Trimming ïâ § Ear Cleaning ïâ § Preparatory Hair Trimming ïâ § Basic Clipper Techniques ïâ § Basic Finishing Techniques ïâ § Customer Service Skills ïâ § Demonstrating Professionalism ïâ § Equipment Handling and Maintenance Ensures the safety and well-being of animals Inspects animals for external signs of parasites, disease or injury and reports findings to pet owners. Practice Safety and Sanitization protocols Sanitizes and maintains upkeep of all grooming tools and equipment to eliminates injury and spread of diseases to other pet clients. Assists in generating business by calling existing and new customers, scheduling appointments, follow-up phone calls and reminders to customers, and verifying vaccinations. Maintains records of all pet clients to include services provided and vaccination records. Operate computer as needed. Recovery of store, if needed. Ensure the safety and well-being of live animals. Sanitize and maintain holding tanks and care for live animals as required Complete all documentation associated with any of the above job duties May also be required to perform other duties as assigned. Qualifications High School Diploma is required Any suitable combination of education and experience will be considered. High Demand IT Specialized Skills Platform Knowledge Preferred knowledge, skills or abilities Operate and use all grooming tools and equipment including bathing tubs, brushes, combs, scissors, clippers, dryers, and bathing products such as perfumed shampoo and soaps Communicate effectively with Team Members and customers Display compassion with animals and treat them accordingly Exhibit attention to detail Read, write and count to accurately complete all documentation Problem solving skills Basic computer skills Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict. Working Conditions Working environment is favorable, generally working inside with moderate noise. Exposure to sharp grooming instruments, perfumed shampoos and soaps, pets, and pet waste. Exposure to wet conditions, particularly when bathing dogs. Work shifts vary from one store to another, but generally are no less than 4 hours and may exceed 8 hours Promote a safe and productive work environment for Team Members and customers and adhere to Company safety training and guidelines Physical Requirements Ability to move and transfer live animals, equipment, and merchandise weighing up to 50 pounds. Ability to stand and maintain a stationary position for up to 8 hours while grooming animals. Ability to frequently move for 4-8 hours per day around the salon to groom animals, clean, and maintain the salon. Ability to utilize grooming instruments including shears and dryers. Ability to frequently lift or reach merchandise overhead. Standing (not walking) Ability to frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders. Ability to operate and use all equipment necessary to run a store (e.g. dolly, handtruck, forklift, baler, computer, cash register) (forklift and baler requirements do not apply if under the age of 18). Ability to read, write, and count accurately to complete all documentation. Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers. Ability to successfully complete all required training and certification. Disclaimer This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/her supervisor. ALREADY A TEAM MEMBER? You must apply or refer a friend through our internal portal Click here (CONNECTION Our Mission and Values are more than just words on the wall - they're the one constant in an ever-changing environment and the bedrock on which we build our culture. They're the core of who we are and the foundation of every decision we make. It's not just what we do that sets us apart, but how we do it. Learn More EMPOWERMENT We believe in managing your time for business and personal success, which is why we empower our Team Members to lead balanced lives through our benefits total rewards offerings. fot full-time and eligible part-time TSC and Petsense Team Members. We care about what you care about Learn More OPPORTUNITY A lot of care goes into providing legendary service at Tractor Supply Company, which is why our Team Members are our top priority. Want a career with a clear path for growth? Your Opportunity is Out Here at Tractor Supply and Petsense. Learn More Join Our Talent Community Nearest Major Market: Lakeland