Group Coordinator
: Job Details :

What You Will Be Doing

• Maintain an environment of professionalism
• To adhere to house rules, departmental policies, and safety standards
• Communicate clearly with guests and management
• Respond to or channel any guest requests/complaints to the departmentor proper manager
• Use problem-solving skills to professionally handle any guest issue, question, or concern
• Perform other duties as assigned by management

How You Will Do It

• Act as the direct contact for small group outings from inquiry, to booking, to execution

• Serve as the primary contact for large group outings once the contract has been finalized and provided by the Sales Executive.
• Execute and lead plans to support small group business including phone calls, order taking, etc.

• Process contracts and necessary paperwork for the Group Sales Department and provide accurate reporting on a weekly basis including detail sheets, room pick-up reports, and payment status.
• Provide constant communication between other departments
• Maintain accuracy on room numbers and ticket orders for print and distribution to clients
• Work closely with Group Sales, Front Desk, Food & Beverage and all other departments to coordinate group visit details and plans.
• Interact with Guests at events to ensure a quality experience.
• General office duties such as copying, filing, faxing and general correspondence.
• Assist with other areas of the Front Desk department as needed.
• Operate the Front Desk system to make reservations, post payment and revenue transactions, perform assigned system functions, and check guests in and out
• Answer telephone calls from internal and external guests/customers as well as inter-departmental calls.
• Compliance with communication protocols for telephone and email
• To adhere to PCI compliance procedures

What You Will Need

• Must be at least 18 years old
• Strong organizational, verbal, and written communication skills.
• Multi task oriented and a self-starter.
• The ability to work flexible hours; Weekends are required.
• Commitment to providing world class service to internal and external guests.
• Computer experience including; proficiency in Microsoft Office (Word, Excel, Outlook)
• Knowledge of Opera software preferred
• Prior guest services experience required
• Should have an enthusiastic and service-oriented attitude

Why work with us?

• Flexible scheduling work as little or as much as you want
• Paid training
• DailyPay work today, get paid tomorrow
• Advancement opportunities
• Free admission to ALL Six Flags parks, including White Water Bay
• Free tickets for friends and family
• Discounts on passes, food, and merchandise
• Exclusive employee events
• Fun rewards, benefits, and more!
• Pay Range: $17-$17.50