Group Coordinator
: Job Details :

What You Will Be DoingMaintain an environment of professionalismTo adhere to house rules, departmental policies, and safety standardsCommunicate clearly with guests and managementRespond to or channel any guest requests/complaints to the department or proper managerUse problem-solving skills to professionally handle any guest issue, question, or concernPerform other duties as assigned by managementHow You Will Do ItAct as the direct contact for small group outings from inquiry, to booking, to executionServe as the primary contact for large group outings once the contract has been finalized and provided by the Sales Executive.Execute and lead plans to support small group business including phone calls, order taking, etc.Process contracts and necessary paperwork for the Group Sales Department and provide accurate reporting on a weekly basis including detail sheets, room pick-up reports, and payment status.Provide constant communication between other departmentsMaintain accuracy on room numbers and ticket orders for print and distribution to clientsWork closely with Group Sales, Front Desk, Food & Beverage and all other departments to coordinate group visit details and plans.Interact with Guests at events to ensure a quality experience.General office duties such as copying, filing, faxing and general correspondence.Assist with other areas of the Front Desk department as needed.Operate the Front Desk system to make reservations, post payment and revenue transactions, perform assigned system functions, and check guests in and outAnswer telephone calls from internal and external guests/customers as well as inter-departmental calls.Compliance with communication protocols for telephone and emailTo adhere to PCI compliance proceduresWhat You Will NeedMust be at least 18 years oldStrong organizational, verbal, and written communication skills.Multi task oriented and a self-starter.The ability to work flexible hours; Weekends are required.Commitment to providing world class service to internal and external guests.Computer experience including; proficiency in Microsoft Office (Word, Excel, Outlook)Knowledge of Opera software preferredPrior guest services experience requiredShould have an enthusiastic and service-oriented attitudeWhy work with us?Flexible scheduling work as little or as much as you wantPaid trainingDailyPay work today, get paid tomorrowAdvancement opportunitiesFree admission to ALL Six Flags parks, including White Water BayFree tickets for friends and familyDiscounts on passes, food, and merchandiseExclusive employee eventsFun rewards, benefits, and more!Pay Range: $17-$17.50