Group Director, Retail Operations Central
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Group Director, Retail Operations Central page is loaded **Group Director, Retail Operations Central**

**Group Director, Retail Operations Central**

locationsNew York, NY time typeFull time posted onPosted Yesterday job requisition idJOBREQ00056343 At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.

We are looking for a Group Director, Retail Operations for the Central Region who will ensure that consistent and dedicated support is available for each Boutique given the breadth of the USA Region and scope that Retail Operations covers on a daily basis. They will understand, in detail, the operational journey, multi store management and people development strategies. Being a local contact for inventory, Policy & Process, organization and maintenance, they will visit and support all fashion boutiques and lease doors on regular basis; upholding and training to CHANELs policies and procedures and correlating the needs of the business to the needs of the Heart of House all the while training and supporting the local boutique teams.

**RESPONSIBILITIES ACCOUNTABILITIES**

**Strategy:**

* Create sense of community in Central regions for Retail Operations leaders in BTQ and MBB

* Develop key initiatives to be implemented Region wide, and by BTQ with leadership of Head of Retail Operations, and in partnership from Key stakeholders to improve operational practices

* Participate and Value-add to the hiring and on boarding of all HOH teams and develop training in BTQ as necessary using tools developed by Retail Operations teams

* Assess impact of leased BTQ absorption and how to support these locations and BTQs simultaneously

* Educate and train HOH teams on all operations standards and inventory

* Train and communicate regularly on KPIs and opportunities to better the HOH process and procedures

* Develop BTQ by BTQ strategy to promote inventory control and reduce loss/ Focus BTQs/Shrink

**Leadership:**

* Collaborate within Retail Operations, Heads of Retail for Central region and Cross functional teams

* Reporting into Head of Retail Operations with a dotted line to Head of Retail to ensure alignment between directives and business needs at all times

* Lead initiatives to improve employee experience from Operational standpoint

* Create spirit of cross functional collaboration (within Retail BTQ Team but also with other departments/ BTQs)

* Be a leader and center of knowledge on all systems and process/policy/tech tools used by MBB/BTQs/MBS locations and for business advancement

* Lead opening procedures and closures as necessary

**Communication and Execution:**

* Consistently visit all BTQs and Lease MBB in Region and conduct audits and trainings for all aspects of Retail Operations

* Communicate to each individual Ops Lead/Director on consistent basis (Monthly TB) and have active participation and involvement on the Home Office Operations Calls with Ops Leads scheduled on a monthly basis by the Retail Operations Team.

* Execute BTQ openings and moves, track off site requests and assess needs of each BTQ to help elevate and drive business as well as the internal client journey

* Track and communicate all BTQ Maintenance needs and Requests

* Track any specific AP and R&M challenges and partner with AP , R&M to resolve

* Partner with Head of Retail Operations and Head of Retail Central to provide input on employee HOH needs directly impacting Employee Experience

**Operational Efficiencies:**

* Understand VOC results and reconcile feedback to address shortcomings from Operational Perspective and foster new ideas for each BTQ by partnering with BTQ Services Group Director

* Enforce After Sales & Service process and procedure and help BTQs address and streamline aged COG

* Ensure Non Sellable merchandise is being managed, tracked and adequately ordered to enforce cost savings/ Tracking P&L

* Review Transfers on as needed basis to help streamline and reduce number of requests by BTQ.

* Support Home Office and Ops Leads with the scheduling and coordination of inventory and cycle counts

* Provide support and training to stores as it relates to proper inventory preparation

* Assist BTQ teams in reconciling stock discrepancies monthly

* Champion adoption of all tech tools and systems (Clienteling, Remote Selling, BI Dashboards)

**People & Organization / Asset Protection:**

* Support BTQs and Home Office in the interviewing and hiring of operations staff throughout Region

* Support Head of Retail Operations, Heads of Retail and People and Organization on performance management of Operations staff, making recommendations when necessary and supporting Management with performance management when needed

* Work to develop clear succession plan for operations functions for each BTQ and each position

* Focus on employee growth and career mapping as well as development within the network

* Support Asset Protection in all areas of risk management, physical security, employee issues, store cash controls, inventory management, inter-store communication and audits

**Tactical / Day to Day Management:**

* Workforce and Payroll Management Training and Enforcement of deadlines

* Management of P&L and Cost Savings Opportunity for Ops Related items for Region Rolling up to approved Budget

* Evaluate operations in the stores on a regular basis and make process improvement or simplification Support Central strategies, and train and implement when necessary

* Train Retail Team on the POS System and support stores on training of new system roll-outs

**SKILLS AND KNOWLEDGE**

* Strong organizational skills and ability to multi-task projects in a dynamic, fast paced environment with shifting priorities

* Public Speaking/ Presentation Capabilities / communicator

* Relationship focused and strong ability to build collaborative partnerships

* Minimum Education: Bachelors degree

* Minimum Years of Experience: 7+ years of management experience in retail store operations; with 2+ years in a multi store operational role preferred

* Understanding of retail landscape and ability to recruit key talents in market

* Proficient in Excel, PowerPoint and Retail Math

* Deep understanding of inventory reconciliation / cycle counts and Inventory Process

* Up to 50% travel

CHANEL is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We care deeply about our employees and strive to create a safe environment that values people's humanity and uniqueness so that they are free to bring their full selves to work and to their life's calling.

Inspired by our founder, Gabrielle Chanel, who constantly pushed boundaries in her personal and professional life, there is no one way forward at CHANEL. We offer a unique work environment where you are encouraged to better understand the brand, the business, and your motivations, so that together we can unlock the possibilities of your growth.

At CHANEL, being a purposeful and human-driven employer means being intentional, meaningful, and caring in inspiring our people; fostering environments that reflect our strong values; encouraging and enabling inclusion; and investing in work and workplaces that foster collaboration and well-being. This is critical for the long-term success of our business.