Group Operations Support Specialist
: Job Details :


Group Operations Support Specialist

S&ME

Location: Plymouth,MI, USA

Date: 2024-09-23T05:25:55Z

Job Description:
The Opportunity:This individual ensures smooth operations within the Construction Materials Services Group and helps maintain consistency and efficiency across different teams and offices. This role involves utilizing technology to manage resources, standardize processes, and support group-wide initiatives and activities.This individual is responsible for assisting the Project Managers (PM) and other senior technical professionals with a variety of responsibilities that help ensure the successful execution of their projects. They are an extension of the PM and are involved in many PM activities.Responsibilities:
  • Centralized Equipment And Supplies Management
    • Assist with and champion the creation and management of a centralized equipment and supply purchasing chain for the CMS group.
    • Work with group technical experts to select equipment and supplies which would be used and purchased for all CMS teams regardless of location
    • Negotiate discounted rates with vendors and manage/track purchases.
    • Develop and manage a system for internal requests for equipment and supplies including receiving the request, tracking approvals (when needed), placing ordering and ensuring delivery to the destination office(s)
    • Track and manage equipment for the group in all offices.
  • Standardizing Processes
    • Work with Group and Team Leaders to standardize processes including administrative processes across the group and document control including contracts, references, guidelines and SOPs.
  • Group-Focused Activities Support
    • Assist the CMS executive team (Group Leader and Assistant Group Leaders) with seasonal office visits, operational meetings (quarterly, monthly and weekly varieties) annual strategic and business planning activities, group training events and more.
    • Support strategic initiatives and change management by bridging communication and coordination with support groups (admin, marketing, accounting, etc.). Advocate for those groups by identifying challenges/hurdles imposed by new ideas/processes/technologies and help the stakeholders find wins for all parties.
  • Recruiting And Staffing Support
    • Assist in tracking and managing recruiting and staffing efforts for the CMS group. Help facilitate communication with HR and recruiters to coordinate efforts and keep various parties informed of efforts on all sides.Update the CMS leadership team of progress at regular meetings.
  • Coordination
    • Coordinate and monitor compliance with master agreements and most-recent negotiated contracts (ITC, Consumers, U of M, etc.) across all offices and CMS PMs. Track and ensure application of fee escalators on multi-year projects.
    • Support CMS Project Managers (PM) by completing project kick-off tasks, including filling out registry forms, drafting letters and cost templates, reviewing Request for Qualifications and Request for Proposals, Work with SME's accounting department to verify the appropriate setup of projects with respect to financial requirements (I9 forms, portals, check run dates, etc.) and attending pre-proposal and progress meetings.
    • Prepare subcontractor contracts and task orders, track report status, arrange equipment/vehicles for field teams.
    • Take meeting notes, ensure deadlines are met, respond to emails, texts, and calls promptly.
  • Client Communication And Support
    • Draft and proofread email responses, communications, and client feedback items.
    • Coordinate communication between PMs, engineers, field teams, administrative staff, and clients.
    • Help clients solve problems related to invoices and payments.
    • Track overall report delivery progress/regression by group and office
    • Track CFT survey positive and negative responses for trends and compile service improvement recommendations
    • Tracking client development activities across the CMS Group
Requirements:
  • The ability to solve complicated problems and apply project management methodologies.Skilled in dealing with tight deadlines and ability to work independently and prioritize efforts based on deadlines. (Projecting long-lead and short lead times for the project team and taking ownership to ensure deadlines aren't missed.)
  • Demonstrated experience and skill in planning, organizing, preparation and project execution capabilities.
  • Demonstrated ability to execute and successfully achieve objectives in a dynamic, fast-paced environment.
  • Excellent interpersonal and teamwork skills, responsiveness, and follow-through abilities.
  • Professional oral and written communication skills. Ability to present information in a clear, concise way.
  • Advanced proficiency in Microsoft Office (Word, Excel, Outlook, Teams, etc.)
  • Ability to learn and independently utilize various client-based File Transfer Protocol (FTP) sites such as Procore, Building Connected, Autodesk, Bluebeam, etc.
SME's Core Values:
  • Honesty and Integrity
  • Respect
  • Selfless Service
  • Teamwork
  • Practical Solutions
Benefits:At SME, we believe that taking care of our employees is the cornerstone of our success. Our commitment to your well-being goes beyond a job- it is about helping you thrive both personally and professionally. We offer a benefits package that is not simply meeting an expectation, but a key component of your overall job satisfaction. The following list highlights many of the benefits SME offers its employees.
  • SME provides Medical, Dental, and Vision after 30 days of employment.
  • SME covers the premium cost of medical insurance so that you and your families never have to worry about the costs of healthcare.
  • 401k match
  • Yearly profit sharing that goes directly into your 401k
  • Yearly performance bonuses
  • Yearly wage evaluations
  • Flexible Spending Account
  • Tuition Reimbursement
  • Competitive Paid Time Off
  • Volunteer Time Off
Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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