Location: Pacific Grove,CA, USA
The Group Reservations Supervisor is responsible for overseeing the coordination and management of group bookings, ensuring a seamless experience for clients. The Supervisor will collaborate with various departments, provide exceptional customer service, and optimize reservation processes to maximize efficiency and revenue.
Company Background:
For over a century, friends and family, celebrities and athletes, world travelers and locals alike, have flocked to Pebble Beach Resorts. This stunning slice of California's Monterey Peninsula is a wondrous place that we are proud to share. Pebble Beach Company, located in Pebble Beach, California, owns and operates the world-famous Pebble Beach Resorts, including The Lodge at Pebble Beach, The Inn at Spanish Bay and Casa Palmero at Pebble Beach. The company also operates five renowned golf courses: Pebble Beach Golf Links, Spyglass Hill Golf Course, The Links at Spanish Bay, Del Monte Golf Course and The Hay.
Its other famed properties include scenic 17-Mile Drive, The Spa at Pebble Beach, Pebble Beach Golf Academy & Practice Facility and Pebble Beach Equestrian Center. It annually hosts premier events such as the Pebble Beach Concours d'Elegance, AT&T Pebble Beach Pro-Am, TaylorMade Pebble Beach Invitational, Pebble Beach Food & Wine and PURE Insurance Championship Impacting First Tee.
Essential Duties & Responsibilities:
* Understand the processes of all group reservations positions to assist team members.
* Be available to positively affect the entirety of the team's operations with professional and detailed communication.
* Coordinate and input all group rooms for each sales group attendee.
* Communicate with meeting planner to coordinator rooming lists, reservation forms and golf.
* Satisfy client's special room requests as completely as possible.
* Cross sell rooms from one property to another.
* Maintain files on each assigned group holding all pertinent information.
* Prepare and send block obligation letters to meeting planner.
* Attend pre-conference meetings.
* Work closely with sales managers in adjusting group room blocks when necessary.
* Review all turnover files to ensure accuracy.
* Review rooming obligation letters to ensure accuracy.
* Review all group checklists to ensure all tasks are completed prior to group arrival to ensure successful group completion.
* Create reservation websites when needed.
* Assist with reporting on oversell dates, TBA rooms, group history, among others to assist with selling strategies and occupancy goals.
* Assist with additional projects as assigned by Group Reservations Manager.
* Assist and support the Group Rooms & Golf Coordinators, Golf Group Sales Coordinator, VIP Services Coordinators, and Spa Sales Coordinator in times of absence.
* Develop and maintain training documents that support team processes and efficiencies.
* Comply with all Pebble Beach Company safety and health policies and procedures.
Absolutely Required Skills:
* Ability to work in a luxury-oriented, high-volume group/sales environment.
* Strong customer service skills, providing the Pebble Beach experience to every customer, every time.
* Willingness to help others achieve performance goals through regular mentorship.
* Ability to work in Microsoft Windows applications (i.e. Excel, Word and Outlook).
* Must be service oriented, a self-starter, accurate and able to work with attention to detail.
* Positive attitude and empathy for others.
* Use critical thinking and creativity to solve problems.
* Excellent verbal and written communication skills.
* Ability to perform data entry in various computer systems.
* Good organizational and time management skills.
* High school diploma or equivalent experience required.
Desired Skills:
* 2-3 years of luxury hotel/resort experience, preferably in reservations/sales.
* Some college preferred.
* Knowledge of reservation systems preferred.
* 1-2 years of supervisory experience.
Why work for Pebble Beach Company:
* Competitive Pay: $28.00 - $36.00/hour.
* Enjoy world-class health and wellness benefits. For Full Time employees, comprehensive medical, dental, vision, and life insurance is available. In addition, our Health & Wellness Center provides employees with unlimited access to a physician and medical team to tend to you and your family's health needs free of cost.
* Prepare for your future. You will be eligible to participate in our 401(K) retirement program. Pebble Beach Company will match $.75 for every $1 you contribute to your 401(K), up to 6% of eligible compensation. In addition, the company will contribute an amount to your 401K each quarter based on your hours worked, along with a discretionary contribution at the end of each fiscal year.
* We encourage YOU to be our guest. You will receive discounts at all Pebble Beach restaurants, retail shops, and our Forbes Five Star Spa. In addition, Hotel discounts are also available during select seasons.
* Play our world-famous golf courses! Enjoy our Employee Golf Privileges including Employee Tee Times, Tournaments, and Company Club.
* Grow your career with Pebble Beach. We provide opportunities for ongoing learning and development, as well as promotions and transfers to advance your career.
* Lunch is on us. Enjoy a complimentary meal during your shift in our Employee Dining Room.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.