Hotel Co 51 is expanding and is currently looking for a Group Sales Coordinator to join our team in Glasgow. As Group Sales Coordinator, you will be part of the Group Reservations team of Hotel Co 51. More info about our company is provided below.
Scroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect.
The Group Sales Coordinator supports sales colleagues and the group planning team with administrative duties. Prepares customer contracts in a highly accurate and efficient manner. Ensures business is turned over to the hotels properly and in a timely fashion for proper service delivery in accordance with brand standards. Enters blocks, all enquiries, and records turned down and enquiry-only leads to ensure accurate capture of all enquiries. Manages the generic email enquiry log and distribution to the team, ensuring accurate tracking of all leads via the system.
SPECIFIC DUTIES
- Ensures Diary Management Systems are updated with all activities as appropriate.
- Processes all business correspondence within acceptable time limits. Creates contracts and other related booking documentation as required, to a high standard.
- Manages all administrative duties relevant to the Group & Event Booking function supporting the Group Sales Leader.
- Produces daily, weekly, and monthly reports accurately using the Opera system and enquiry log statistics.
- Manages the distribution of the generic Group email account, organizing the coordination of leads according to the set parameters given, plus providing accurate tracking for response times and duplicate bookings.
- Understands the overall market and concept of Group and Event booking.
- Effectively manages and develops relationships with key internal and external stakeholders.
- Transfers accurate, complete, and timely information to operating departments at the properties.
CANDIDATE PROFILE
Experience
- Relevant, proven strength within an administrative environment.
Skills and Knowledge
- Clear communicator fluent in English (and other languages a plus!).
- Knowledge of contractual agreements and legal implications.
- Knowledge of group and conference business.
- Knowledge of operations and associated challenges for all brands.
- Ability to influence others.
- Strong problem-solving skills.
- Ability to use standard software applications and hotel systems including Opera, Microsoft Office, Internet, MARSHA, etc.
- Good analytical skills.
- Strong customer and associate relation skills.
- Ability to develop and maintain relationships e.g., associates, customers, vendors.
Education or Certification
- High School Diploma or equivalent required.
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