Overview:
Sunday River is seeking a responsible and organized Group Service Coordinator to oversee all Sunday River group business with a focus on the wedding market segment. This position is tasked with gathering and communicating the necessary details for each group's visit to ensure all group needs are met. The Coordinator must be a motivated individual who is detail-oriented, organized, an effective communicator, and able to manage their time efficiently. Opportunities are available for either seasonal or full-time, year-round positions, reporting to the Director of Group Services.
Responsibilities:
- Plan, organize, and manage all details for group bookings
- Develop meaningful relationships with key clients, based on honesty and trust, to drive future sales and repeat business
- Develop meaningful relationships with Sunday River team members to drive collaboration amongst departments and divisions across the resort
- Serve as the point-of-contact for weddings the day of the event, acting as an in-house Wedding Coordinator
- Use effective sales techniques to upsell groups to higher end and/or additional revenue opportunities
- Interpret the needs of the customer and translate that into solutions to meet and exceed customer expectations
- Effectively communicate group needs to necessary individuals and departments using: Delphi, SMS, Microsoft Office, etc
- Respond to client questions and concerns in a timely manner and identify solutions as needed
- Maintain accurate records of group business, providing a complete history for each group
- Create estimates and review invoices, collect deposits and final payments based on contracted terms. Work with accounting on reconciliation
- Be knowledgeable about Sunday River's food & beverage programs, recreational programs, and A/V offerings and upsell whenever appropriate and possible
- Adhere to all department and resort policies and procedures
- Regularly communicate ideas with Director of Hospitality, Groups & Catering to improve the servicing of groups
Qualifications:
- The ideal candidate will have 1 to 2 years of relevant experience, within or outside the orangization, working in lower level realated jobs
Compensation & Benefits
- Competitive wage starts at $17 per hour, plus an incentive plan based on banquet revenue, with opportunities for professional growth and advancement
- Team Member Perks include:
- Free Ski and Golf Passes for self and dependents, and access to other Boyne Resorts
- Resort discounts on dining, retail, lodging, and spa
- End-of-season loyalty bonus
- Benefits package includes health insurance, 401 (k) plan, HSA match, dental insurance, life insurance, vision insurance, and PTO.