Group Services Manager- Austin
: Job Details :

Primary Job Duties:•Responsible for helping ensure all events operate flawlessly in accordance to operational standards and BEO contract•Attends weekly BEO meetings to ensure alignment on all contracted services and products in preparation for all booked events for the week•Responsible for coordinating the setup and breakdown of all group services events•Ensures event host is greeted in a timely manner upon arrival, per contract specifications•Maintains appropriate levels of food for duration of group event, collaborating with the culinary team on the group's ongoing needs•Manages the cleanliness and presentation of the event space through active and effective management of the group services team•Approves schedules for the group services team as drawn up by the group services supervisor•Maintains a presence during all group events further ensuring any and all concerns and/or problems that might arise during an event are handled professionally and timely•Follows the direction of the General Manager and F&B department head•Responsible for the training and evaluation of all group services team membersRequirementsPhysical Requirements:•Standing for long periods of time with frequent bending and turning•Must be able to lift 40 lbs•Must be able to communicate with guests appropriatelySpecial Requirements:•Must be at least 18 years old•Must be able to read, write, and speak English•Must possess a valid Food Handler's Certificate or other similar license per local code•Must possess a valid TABC or other legal license to sell/serve alcohol per local code•Obtain training certification per company policyStandard Company Expectations:•Goes beyond the normal expectations without compromising the company mission, vision and values.•Demonstrates the ability to be courteous and accountable in all situations.•Responding to guests' special requests in a courteous and accountable fashion.•Monitors the consistency of the product provided to all guests.•Works in a friendly, honest, and diligent manner with fellow team members, supervisors, and managers.•Cooperates with all team members when assigned additional tasks and listens to others with compassion.•Seeks knowledge from multiple sources and learns from past experiences for future development and growth.•Maintains appearance and/or uniform standards.Please note that the company validates every applicant's right to work in the United States through the E-verify system. Also, in order to maintain the safety of our guests and team members, the company will process a background check upon hire. The results of E-verify and the background check could dictate your employment with the company. We appreciate your compliance and understanding regarding these matters.