Job Description The Greeter will provide visitors with excellent customer service and any information needed for their visit. SALARY: $22.09/hr
- The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant's experience, skills, abilities, geographic location, and alignment with market data.
Benefit Information: ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM 2024 Employee Benefits | Front Line Team Members | (Programa de Beneficios de ABM) Job Description - Guest Experience Host LaGuardia Terminal B - ABM Industries & Ethos Farm Americas The members of the prestigious Guest Experience Team at LaGuardia Terminal B are pivotal in providing outstanding customer service to all customers travelling through Terminal B. The Guest Experience Team provides personalized one to one service to guests, assisting them through their airport journey and helping to drive operational efficiency at key airport touchpoints. The Guest Experience Team roles are best suited for highly motivated individuals with experience in either premium hospitality, retail or aviation/airline backgrounds who can collaboratively work as part of a growing team and deliver outstanding and proactive customer service to all guests. Job Type: Full-time position only (32-40 hours per week), including holidays and weekends Roles & Responsibilities:
- Deliver outstanding and proactive customer service to all guests travelling through the airport; while always demonstrating the LaGuardia Terminal B service standards: Safe Hands, Best at What We Do, Show We Care and Strong Partnerships.
- Helps guests feel comfortable and gives a positive first impression.
- Remain calm, professional, and courteous when working with disgruntled guests
- Work collaboratively as part of a growing team to manage key airport touchpoints and high volumes of guests.
- Help to drive operational efficiencies at key airport touch points by working together with the larger Terminal B team.
- Identify opportunities to promote terminal activities, and drive sales for LaGuardia Terminal B ancillary products and services.
- Maintains work areas by performing light housekeeping duties to ensure cleanliness and adhere to control and security policies.
- Analyse the guests' requirements and help them find the best solution by directing them to the appropriate department.
- Conduct kiosk sweeps and gate restocking to replenish paper products and ensure inventory is in place to support airline printing needs.
Skills:
- Customer service
- Premium guest service
- Teamwork and collaboration
- Quick thinking, multitasking and problem solving
- Excellent verbal communication skills
- Interpersonal skills
- Fluent in written and spoken English
- Other language skills (not essential)
- Hospitality/premium retail experience highly desirable
Qualifications:
- Education: High School Diploma, GED or equivalent
- Minimum of one-year of customer service experience in a similar environment
Other:
- Healthcare/sick/vacation benefits available after service through ABM industries.
- Free staff parking/shuttle available.
- Ability to stand for all 8 hours while on shift; must be able to lift, push, pull objects up to 70 pounds with reasonable accommodation.
About Us ABM (NYSE: ABM) is one of the world's largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM's comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries - from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. For more information, visit www.abm.com. ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-###-####. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis. ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility. ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM. ABM directs all applicants to apply at www.abm.com ABM does not accept unsolicited resumes.