Guest Experience Lead | Cherry Hill Mall
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Who We AreBelow covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. We create transformational products and experiences that support people in moving, growing, connecting, and being well. We focus on creating positive change to build a healthier, thriving future, including creating an equitable, inclusive, and growth-focused environment for our people.
Job SummaryThe Guest Experience Lead is responsible for ensuring all guests (i.e., customers) receive a quality in-store experience by overseeing or providing technical product education that articulates the value of our product and brand. The Guest Experience Lead is part of the store leadership team responsible for driving store performance through guest experience and team achievement of daily sales or unit targets.
Core Responsibilities Of The Job
- Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
- Continuously assess the level of guest connection and technical product education, ensuring every guest receives assistance when needed.
- Lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests.
- Conduct preparation activities to ensure in-store readiness and maintain operational excellence throughout the shift.
- Open and close the store in accordance with procedures.
- Review and interpret daily business data and metrics to track progress toward sales goals.
- Participate in the store's hiring process, including recruitment, selection, onboarding, and training.
- Address team member performance and support their ongoing learning and development through feedback and coaching.
- Contribute to a respectful and inclusive team by establishing supportive working relationships.
Job Requirements
- EligibilityMust be legally authorized to work in the country in which the store is located and have reliable transportation.
- Schedule/AvailabilityThe work schedule can vary based on store needs, including mornings, afternoons, evenings, weekends, and holidays.
- Experience1 year retail or customer experience, with some experience in leading or mentoring others.
- Job AssetsHigh school diploma/GED/equivalent or above; 1 year of retail/sales leadership experience is a plus.
What We Look For
- Inclusion & Diversity: Supports an inclusive environment that values differences.
- Integrity: Behaves in an honest and ethical manner.
- Guest Experience: Creates a high-caliber experience for every guest.
- Leadership: Motivates and develops others.
- Collaboration: Works productively with others to achieve common goals.
- Decision Making: Evaluates alternatives and makes effective decisions.
- Adaptability: Navigates uncertainty and changes priorities in a fast-paced environment.
- Interactive Communication: Conveys and understands information effectively.
Work ContextWork involves moving through the store with bright lights and loud music, as part of a team, and may involve moving boxes weighing up to 30 lbs.
Compensation & Benefits PackageThe base pay range for this position is from $20.50- $23.58/hour, with a target bonus of an additional $3 per hour, bringing the total target compensation range between $23.50- $26.58/hour.
At Lululemon, we prioritize investing in our people. Our total rewards offerings include:
- Extended health and dental benefits
- Paid time off
- Savings and retirement plan matching
- Generous employee discount
- Fitness & yoga classes
- Parenthood top-up
- Extensive catalog of development course offerings
- People networks and mentorship programs
Note: The incentive programs, benefits, and perks have certain eligibility requirements and may change without notice.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Retail
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