GUEST EXPERIENCE LEAD
: Job Details :

Flik Hospitality Group

Salary: $75000 - $80000 / Year

Other Forms of Compensation:

What makes FLIK click

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isnt merely a job but the start of a career where you can flourish.

Job Summary

The Guest Experience Lead is responsible for establishing a warm, welcoming, and professional atmosphere for all clients, executives, and staff members. They will oversee a team of ambassadors to ensure we are delivering the highest standards in service and consistently maintaining customer satisfaction, ensuring the space is optimized and running smoothly.

RESPONSIBLITIES:

Manage a team of reception and lobby ambassadors across multiple floors

Support reception and lobby desks on all functions including but not limited to greeting, escorting, security, wayfinding, technology, etc.

Coordinate luggage drop-off and pick-up

Manage the badge process for employees and visitors according to client standards

Assist with creating a collaborative environment amongst team through events and personal introductions.

Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants, and other points of interest.

Ensure the cleanliness of all office space to include reception area, open work areas, conference rooms, lobby, and pantries.

Responsible for the restocking and ordering of the office supplies

Knowledge of set up and tear down for all onsite catering

Proactive, timely and clear communication to team and leadership, especially when alerting changes and needs to support successful front desk and floor services functions.

Communicate and interact effectively with all other departments including the building management company.

May serve as point of contact for external vendors/service providers.

Maintain a strong awareness of business activity in the operations across multiple floors

Assists with the training of new hires, as well as the ongoing training of current staff, to ensure a consistent high level of professionalism among team members

Champions development, performance evaluations, succession planning, and has focused on building single-unit management skills; have full understanding of all roles within operation; supports the team with tools and systems

Provides recommended new or updated policies and procedures pertaining to the various operations managed by Rapport in tandem with client approval

Ensures that the Team is trained in executing emergency procedures for which they are responsible, coordinating such training with the client

Manage the badge process for employees and visitors according to client standards

Ensures all team members adhere to client approved attire

Assist in making space reservations using an online tool and escorting guests throughout the office

Observe floor operations, user behaviors and suggest strategic changes to continue enhancing the experience on the floor.

Manage the email distribution list and ensure all queries are responded in a timely manner, escalate all service-related matters to the onsite client.

Flexibility to work early mornings, late evenings, weekends and holidays as operations need

Other duties as assigned

Long Description

KEY COMPETENCIES:

A genuine sense of hospitality, with a commitment to delivering a memorable experience in all aspects of the role.

The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment.

Excellent listening and oral communication skills.

Ability to demonstrate previous leadership experience

Basic computer skills and knowledge of office technology / equipment.

Punctual, dependable, and dedicated to achieving operational excellence, down to the smallest of details.

Discreet, ethical, and committed to maintaining a high degree of confidentiality.

A consistently professional approach, with a mindset to take ownership and responsibility within and outside ones job domain.

Apply to Flik today!

Flik is a member of Compass Group USA

Click here to Learn More about the Compass Story (

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Flik maintains a drug-free workplace.

Associates at Flik Hospitality are offered many fantastic benefits.

+ Medical

+ Dental

+ Vision

+ Life Insurance/ AD

+ Disability Insurance

+ Retirement Plan

+ Paid Time Off

+ Holiday Time Off (varies by site/state)

+ Associate Shopping Program

+ Health and Wellness Programs

+ Discount Marketplace

+ Identity Theft Protection

+ Pet Insurance

+ Commuter Benefits

+ Employee Assistance Program

+ Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here ( for paid time off benefits information.

Req ID: 1362327

Flik Hospitality Group

HILARIA KWAKUMEY

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