Position: Guest Information Specialist
Department: Guest Information Center
Status: Regular, Full-time, Non-exempt
Pay: $15.50 per hour
Reports to: Guest Information Center Manager
Benefits: Health Insurance, Flexible Benefits, Parking and Amenity Card
Retirement: Georgia Employee Retirement System (GSEPS: Pension + Matching 401k)
Closing date: Open until filled *Note: This position is full-time, 40 hours per week. Hours for this position will vary between 8 am and 12 midnight, including weekends and holidays. Work is performed both inside the Guest Information Center and outdoors at the gate, work performed may be subject to extreme heat and adverse weather including rain and/or cold temperatures. Jekyll Island is dedicated to maintaining the delicate balance between nature and humankind through conservation, education, and preservation. Surrounded by salt marshes, expansive oceanfront, and ancient maritime forests, it is situated within the chain of the Golden Isles and just a few miles from St. Simons Island, Sea Island, and Brunswick. As a State Park, Jekyll Island is a coastal haven where nature and humans peacefully co-exist.
Summary: The Jekyll Island Guest Information Center is hiring a full-time Guest Information Specialist to greet guests to the island, answers questions, provide information, directions, maps, etc. Operates point-of-sale system for retail sales and parking fee programs.
Description: - Demonstrates exceptional customer service skills, responds to guest inquiries in a professional manner.
- Operation of point of sale system for retail sales and parking fee transactions.
- Deposits all receipts, completes verification of deposit records, and ensures all monies are accounted for.
- Provides visitors with maps, directions and information in a helpful and courteous manner.
- Participates in training activities to optimize customer service skills.
- Restock brochures and notifies Manager of low inventory levels.
- Restock inventory and maintain clean and orderly sales floor.
- Applies AVI stickers to customer vehicles and enters data into parking database.
- Assists customers at Plaza gates as needed.
- Assists with special projects as assigned.
- Performs other duties as assigned.
Minimum Qualifications: - High school diploma or equivalent required, some college preferred.
- Two years retail/customer service experience preferred; or any equivalent combination of education, training, and experience that provides the requisite knowledge, skills and abilities for this position.
- Computer skills including Microsoft Office required.
- Strong communication skills, ability to work independently or as part of a team.
- Flexible availability, including weekends, evenings, and holidays.
- Reliable and punctual.
- Credit, Criminal and MVR background check required.
Physical Requirements/Working Conditions: - Majority of work is performed both indoors and outside. Work performed may be subject to extreme heat and adverse weather including rain and/or cold temperatures.
- Noise level is considered normal to loud.
- Work is subjected to hazards; moving vehicles.
- Exert up to 35 pounds of force occasionally and/or up to 15 pounds frequently and a negligible amount of force constantly to move objects.
- More than 50% of a typical work day will be spent walking, standing, balancing (standing on and using 1-2 steps), reaching, using fingers to handle objects such as money, and using repetitive motions of the wrist, hands and fingers.
- Between 25% and 50% of the typical work day will be spent stooping (bending at the waist) and lifting.
- Less than 25% of the day is spent kneeling, crouching, sitting, pushing and pulling
- Sensory abilities required include vision, hearing and touching with more than 50% of the day spent communicating; talking and hearing.
- Must have visual clarity to prepare and analyze data and figures, use the computer and expansive reading.
This description of job responsibilities is intended to reflect the major responsibilities and duties of the job. It is not intended to describe minor duties or other responsibilities that may be assigned occasionally. This position is subject to close at any time once a satisfactory applicant pool has been identified. Applicants who complete the online application process will receive an email receipt of submission to the email address provided. If the email confirmation is not received, the applicant may contact Human Resources at 912-###-#### for confirmation; however, due to the volume of applicants received, we cannot provide information on the application status after receipt. Applicants who need assistance to accommodate a disability may request accommodation by contacting Human Resources at 912-###-####. All qualified applicants will be considered but may not necessarily receive an interview. Incomplete applications or applications without accompanying documents when required will not be considered. Selected applicants will be contacted for the next steps in the selection process. Successful completion of background checks is required, including credit when applicable to the position. Relocation expenses are not authorized; applicants should consider this when applying. Jekyll Island Authority is an Equal Opportunity Employer. The Authority supports equal employment opportunities for all persons without regard to race, color, religion, sex, national origin, age, veteran status, or any other status protected by law. The Jekyll Island is a Drug-free Workplace.