Location: Memphis,TN, USA
Memphis, TN Full time
The Guest Reception Mail Associate is responsible for sorting, handing out, and forwarding mail to guests. The Guest Reception Associate will greet guests as they arrive at the Hospitality Hub to pick up their mail. People come to the Hub potentially carrying decades of trauma. The role of the Guest Reception Mail Associate is to help ensure that the Hub is a welcoming, safe, and trauma-free environment.
DescriptionAbout the Role:
The Guest Reception Mail Associate will assist in monitoring the lobby building to confirm that Hub visitors have their needs met. The Associate may need to problem-solve throughout a given shift and should be comfortable with independent decision-making during crises. This role will be an important source of support for the Guest Reception team.
Team Culture and Expectations:
The Hub is a human-first social agency meaning our goal is to decrease suffering for the person in front of us while simultaneously building systemic solutions. While the primary responsibilities of the position are outlined below, we expect all staff to be flexible and available to respond to emergencies and fulfill programmatic responsibilities which may require working holidays, weekends, evenings, or nights. Everyone in the organization is expected to identify and solve problems. The Hub hires passionate, empathetic individuals.
Additionally, the Hospitality Hub serves people who have experienced discrimination, violence, and other traumatic events. Many Hub clients and guests are healing from trauma related to their marginalization. It is critically important that all members of the Hub team maintain a hospitable and welcoming environment by remaining calm and kind when clients are feeling frustrated.
Primary Location: 590 Washington, Memphis, TN 38105
Hours: Typical shift hours are Monday through Friday 8:00 am to 4:00 pm, with participation in warming and cooling center events.
Benefits: A generous paid time off policy, paid parental leave, professional development, and medical insurance are offered to all regular full-time employees. Regular training is provided to all employees.
Pay: The salary for this position is dependent on the candidate's demonstrated experience, expertise, and skill. The salary range for this role starts at $15.00/hr. Hourly team members are compensated with pre-approved overtime pay for hours exceeding 40 hours a week.
Reports to: Guest Reception Supervisor
Responsibilities
Requirements
Preferred
Training provided by The Hospitality Hub
Hiring Process:
Unfortunately, we cannot confirm receipt of or respond to every single application. If your experience matches many but not all of the qualifications, we still encourage you to apply.
The Hospitality Hub staff works with vulnerable populations. To maintain the safety of our clients and guests, all offers of employment at the Hub are contingent on a background check. Results of the background check may not necessarily disqualify candidates from being hired.
The Hospitality Hub is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind: The Hub is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at The Hub are based on organizational needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex, gender identity or expression, sexual orientation, mental or physical disability, ancestry, military discharge status, source of income, housing status, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. The Hub will not tolerate discrimination or harassment based on any of these characteristics. The Hub encourages women, people of color, LGBTQ+ people, and people of all ages to apply.
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