The Guest Reception Representative will be responsible for making sure all guests are greeted in a friendly and timely manner. Under general supervision, the Guest Reception Representative is responsible for greeting visitors, customers, and guests in the reception area and/or over the phone, answering, screening and directing incoming calls. The representative will represent Bluegreen professionally at all times in both appearance and communication with guests and fellow associates. Job Duties
- Ensures that all guests are qualified for their presentation per the qualifications set by Bluegreen
- Greet all guests in a warm and professional manner.
- Understand and follow all processes as outlined in the Guest Training Manual SOP.
- Maintain a positive working relationship with Sales, Marketing and Admin.
- Distribute and collect Guest Registration Forms assisting guests with any questions they may have.
- Accurately assign guests to a Sales Representative in the order they arrive.
- Ensure all information is updated in Concierge from the guest registration within a timely fashion.
- Answer all incoming calls, research customer issues, and escalate to a manager/supervisor as needed.
- Assist in ensuring all downstream reporting is accurate including: Payroll, Premium Reconciliation, Hotel Reconciliation, Vendor Payables and BI Reporting by maintaining a superior level of data integrity.
- Log escalation of customer complaints/concerns as outlined by Site Level Management.
- Ensure all Guest Action Forms/Policy Waivers are completed and provided to the necessary parties in a timely fashion.
Please note that Hilton Grand Vacations Inc. (HGV) acquired Bluegreen Vacations Corporation ( Bluegreen ) as of January 17, 2024. If hired, you will be an employee of Bluegreen, which is a wholly-owned subsidiary of HGV. A transition to HGV is occurring as we are in the process of integrating technology, systems and branding; however, it will take time until our separate operating systems, employment policies and benefits are fully integrated. Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. Bluegreen Vacations Corporation believes that diversity and inclusion is critical to our success, and we seek to recruit, develop and retain the most talented people from a broad candidate pool. We are a drug-free workplace, and if offered employment, candidate must be willing to submit to a background check/drug test. EOE/DFW BGNSMSP