Guest Reception Representative
: Job Details :

Job DescriptionAs a Guest Reception Representative you would be responsible for:* Greet all guest in a warm and professional manner* Understand and follow all process as outlined in Guest Training Manual* Maintain a positive working relationship with Sales, Marketing and Admin* Distribute and collect Guest Registration Gorms assisting guest with questions they may have.* Accurately assign guest to a Sales Representative in the order they arrive* Ensure all information is updated in Concierge from the guest registration within a timely fashion.* Answer all incoming calls, research customer issues and escalate to a manger/supervisor as neededWhy do Team Members Like Working for us?* 401(k) matching* Dental Insurance* Health Insurance* Paid time off* Employee discounts and much much more!QualificationsTo fulfill this role successfully, you must possess the following minimum qualifications and experience:* High School diploma or equivalent* Previous customer service experience* Open availability from 7am-6pmIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:* Previous front-desk or administrative experience* A positive team-oriented attitudeWhen you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.