Status: Part-time, 20-hours per weekSchedule: Evening Shift - 3:00pm-11:00pm (weekdays and rotating weekends) Job Summary:MedStar Health is looking for a Guest Relations Associate to join our team at MedStar St. Mary's Hospital!As a Guest Relations Associate , you will provide customer service and hospitality to patients and visitors in all areas of the facility. Interfaces with patients, visitors, and all levels of associates. Assist s visitors in signing in, issues badge s , offers directions, and escorts them if needed. Provides coverage of switchboard and responsible for assigned clerical support tasks.Join one of the largest healthcare systems in the Baltimore-Washington metro region, also recognized as one of the \ Healthiest Maryland Businesses\ . Apply today and learn how MedStar Health can be your next great career move!Primary Duties:
- Greet all patients/visitors entering the hospital providing information and direction s . Obtains wheelchair as needed for incoming patients, transports patients via wheelchair.
- Utilizes Patient Information screen on HIS to obtain location of patient/room assignment within the hospital.
- Utilizes FirstNet to obtain information that can be shared with patient/family members/visitors. Keeps patients/families informed of delays.
- Performs Quick Registration of patients to HIS. Communicates with charge/triage nurse to keep patients/families updated.
- Maintains an organized and clean service waiting area. Maintains an organized workstation .
Qualifications:
- High School Diploma or GED .
- Minimum score of 80% on Customer Service Skills Assessment.
- Previous experience in a healthcare setting or knowledge of medical terminology preferred .
- Previous customer service experience preferred