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Why Beebe?Become part of the Beebe team - an inclusive team positioned in a vibrant, coastal community. Enjoy a fulfilling career as you support the health of our patients, and a team focused on excellence.BenefitsIn addition to competitive compensation and wellness benefits (medical, dental, vision and prescription) Beebe Healthcare also offers:Sign-on and Referral Bonuses for select positionsTuition Assistance up to $5,000Paid Time OffLong Term Sick accrualEmployer Contribution PlanFree Short and Long-Term Disability for Full Time employeesZero copay for drugs on prescription plan for certain conditionsCollege Bound 529 Savings PlanLife InsuranceBeebe Perks via Work AdvantageEmployee Assistance ProgramPet InsuranceOverviewAssists the Director/Manager in the technical operations by ensuring proper day to day operations with the Operators, Attendants and Valets. Serves as a resource for team members. Primary duties include operating switchboard, guest relations function, compliance with policies/procedures, problem solving, teaching/training and communication.ResponsibilitiesOperate the switchboard, efficiently answering and relaying long-distance, local, and interdepartmental calls using the UA5200 client. Maintain a professional voice and demeanor at all times.Utilize various computer applications (e.g., Invision) to ensure patients are directed appropriately.Perform Receptionist and Greeter functions, including assisting patients and guests with accurate directions and information. This may involve physically escorting them to their destinations.Assist vendors with navigation and deliver flowers and cards according to established policies and procedures. Transport patients in wheelchairs as needed.Conduct screening procedures, including taking temperatures and asking screening questions. Provide masks to individuals entering without one.Notify the destination department of any patient who does not pass the screening questions or temperature check, following protocol for appropriate responses.Advise team members and visitors who fail to meet screening criteria on the recommended next steps per protocol.Understand the importance of first impressions, recognizing this role as the entry point to BMC. Ensure voice, appearance, and behavior consistently support excellent customer service.Serve as a resource for patients and visitors at all times, addressing customer complaints in the absence of a manager.Assist the manager with database maintenance by adding, updating, or deleting team member information in the switchboard system when necessary. Ensure all entries are accurate and up-to-date.Coordinate conference call assignments as needed.Maintain an adequate stock of supplies, including thermometers and other essential items for screenings.Handle scheduling needs in the absence of the manager.Perform other duties as assigned to support departmental operations.QualificationsTwo years of customer service experience in the medical field.Two years of experience as a switchboard operator.Proficient computer skills with a focus on speed and accuracy.Competencies SkillsStrong written and verbal communication skillsProficiency in basic computer programsAbility to maintain confidentiality regarding patients and team membersResilience in crisis situationsExcellent customer service skills for patients, team members, and visitorsCredentialsEducationEssential:High school graduate or equivalentEntryUSD $17.25/Hr.ExpertUSD $26.74/Hr.