Company Description
Why work for Fairmont?
At Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining unique architecture, expressive decor and artistry, and magnificent features. Add engaging service, and the result is an unforgettable guest experience.
Guest Safety Manager
The Guest Safety Manager is responsible for ensuring the safety and well-being of our Heartists, guests and visitors as an integral part of our operations. As a Guest Safety Manager your attentiveness, efficiency and commitment to excellence will ensure the hotel remains a safe, enjoyable workplace and travel destination. The Guest Safety Manager is responsible for all daily Security & Safety tasks and functions and acts as the Guest Safety Leader when the Director is unavailable.
What you will be doing:
- Oversee the Security Operations Dispatch Office and ensure all duties and details are being completed in an efficient manner.
- Consistently offer professional, friendly and engaging service
- Ensure the overall safety of the hotel guests, colleagues and hotel premises.
- Act as a leader of the Emergency Response Team, responding in cases of fire, accident, safety concerns and calls for medical assistance
- Ensure that any violations to law or hotel policy are investigated and reported
- Respond to all emergency situations and provide First Aid and CPR as required
- Correct and report any fire hazards or health and safety hazards
- Report and investigate occurrences of accidents, complaints, criminal activity, and crisis situations
- Complete assigned projects in Security & Safety within given deadlines
- Conduct departmental key control audits and maintain key control records
- Supervisor, train and develop talent within the department
- Attend leadership meetings and complete all required training
- Follow department policies, procedures and service standards
- Enforce all Security & Safety protocols
- Maintain and troubleshoot issues with all Security related equipment and programs
- Maintain Guest Safety Manager Office Standards of conduct
- Ensure all Guest Safety Department staff are adhering to Fairmont Policy
- Review reports and daily activity logs
- Ensure all Guest Safety monthly tasks are completed
- Assist Director of Guest Safety on processes and SOP development
- Assist with scheduling and payroll checklist
Your experience and skills include:
- Minimum of 2 years of experience in a Guest Safety Supervisor role, leadership experience preferred
- Relevant security supervision in a luxury hotel environment is an asset
- Strong interpersonal and problem solving abilities
- Strong technical skills in Windows based programs and Security related equipment and Security software programs.
- Certification in CPR First Aid required
- Must possess a professional presentation
- Highly responsible & reliable
- Ability to work well under pressure in a fast-paced environment
- Ability to work cohesively with fellow colleagues as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
What is in it for you:
- Salary Range: $75,000 - $85,000 USD
- Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
- We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH
- Competitive Health Benefit Package within 30 days of employment
- 401(k)/Roth IRA Eligibility after 60 days of employment
- Cell Phone Usage Reimbursement
Visa Requirements: Must provide proof of current eligibility to be employed in the United States of America.
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