Location: Wilmington,DE, USA
Help us shape the future of real estate for a better world and join JLL as a Guest Service Agent. In this role, you will increase the level of engagement and partnership between JLL, service partners, and our clients to provide superior service delivery while enhancing their individual personal and professional skills. This role is responsible for the implementation of the experience program at the client site. This client-facing role provides the opportunity to combine your passion for service, brilliant people skills, and enthusiasm for creating a hospitality-focused workplace environment. Here is some of what you will do: Assist with building access badges Building/Campus/Area Information Center Serve as the initial point of contact for all Client employee inquiries, issues, troubleshooting, and feedback related to the services within the workplace, with the primary goal of positively impacting the care and comfort of Client employees and guests. Workplace services include but are not limited to the mailroom, janitorial, parking, badging, conference rooms, luggage storage, and lost & found. Respond and follow through to requests for information and communicate with all levels of management with minimal supervision. Organizes and maintains lobby/front desk areas. Works collaboratively within the facility management and transportation team. Anticipates and responds to Client's needs and concerns Identify potential risks and escalate, to ensure no incident or disruption to the Client's operations. Strive to continually improve experience service performance Achieve and exceed goals including performance goals, team goals, and Clients' goals and objectives. Visibly engaged and well-known in the workplace; spending time every day welcoming employees in the lobbies, with a particular focus on meaningful eye contact and gestures. Provide administrative and operational excellence for soft servicesHere is who we are looking for: A high school diploma or GED 1+ years of experience in hospitality, facility/property management, or operations. Ability to adapt to new devices, technology, and applications. Proficient skills in Google SuiteMonday - Friday 8 a.m. - 5 p.m. Pay $19 - 20 hourly