Guest Service Agent
: Job Details :

$16.50 per hour! Family-sized benefits! Annual Merit Increase! Quarterly bonus potential!Property Location:3180 S. Dirksen Parkway - Springfield, Illinois 62703You belong at Drury Hotels.Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and whatyou do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.WHAT YOU CAN EXPECT FROM USSo. Much. More.Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.Incentives: Quarterly bonuses up to $3200/year (we succeed together!) based on hotel resultsWork-life balance: Flexible scheduling, paid time off, hotel discounts, and free room nightsCareer growth: Mentorship, cross-training, development plans, management training, and more - over 200 internal promotions this yearHealth and well-being: Medical, dental, vision, prescription, life, disability, and Team Member Assistance ProgramRetirement: Company-matched 401(k)Award-winning: Ranked among Forbes' Best Midsize Employers (2024)What you will do:Serve as the happy, helpful face of our hotel to guests entering and departing our front door. Ensure exceptional, positive experiences for our diverse team members and guests.Assist guests in a friendly, efficient, courteous, and professional manner.Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.What we expect of you:With your can-do spirit and unique personality, you will shine at Drury Hotels. We seek friendly, highly organized communicators and multitaskers with these qualifications:Warm and friendly manner in relating to and interacting with the publicDemonstrated attention to detail while handling multiple tasks simultaneouslyFamiliarity with handling money, making change, and using office machines in day-to-day activitiesAbility to speak and receive direction (written and verbal direction) in EnglishWillingness and ability to work alone as scheduledRise. Shine. Work Happy.Hiring Immediately!#J-18808-Ljbffr