Location: Chandler,AZ, USA
** Guest Service Agent ( Wild Horse Pass)**
**Job Category****:** Hotel Operations **Requisition Number****:** GUEST001770 Showing 1 location **Job Details**
**Description**
**Pay Range: $15.00 - $17.09 per hour**
This position serves as the most critical point of contact for our hotel guests during their arrivals and departures from the hotel, primarily by performing check-in and check-out at and near the hotel entrance and guest reception areas.
Essential Duties and Responsibilities:
* Provides and unsurpassed level of pleasant service to all guests during each interaction through a consistently energized, positive and optimistic behavioral style.
* Greets and welcomes guests upon arrival with a friendly and sincere welcome while utilizing a positive and clear speaking voice, listens to and understands requests, and responds with answers meeting the reasonable needs and desires of guests.
* Completes the registration process by inputting and retrieving information from the computer system, confirming pertinent information including number of guests and room rate.
* Makes appropriate selection of room(s) based on guest reservation information and desired room rates(s).
* Provides welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
* Verifies and imprints credit cards for authorization using electronic acceptance methods.
* Handles cash, makes change, and balances an assigned house bank while accurately maintaining and accounting for all cash, check and credit transactions.
* Performs other special projects and duties as assigned.
**Skills/ Requirements**
* High School Diploma or GED or one (1) year of guest facing and interaction experience, preferably in a hotel setting or hospitality related business environment.
* Must have basic computer skills with Microsoft Office Suite software.
* Must pass a pre-employment drug/alcohol test and agree to maintain a Drug-Free Workplace as a condition of employment.
* Must pass a full background check to be certified/licensed prior to employment.
* Must be able to work in a smoking environment.
**Important Notes**
As a condition of employment, all new hires must pass the following :
Pre-employment Alcohol/Drug Test. This drug test includes the normal seven-panel test, but excludes marijuana for non-safety sensitive positions.
Background check. Applicants who have felonies, warrants, outstanding tickets, shoplifting or theft convictions will be ineligible for employment.
**Qualifications**
**Skills**
**Behaviors**
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**Education**
**Experience**
**Licenses & Certifications**