Essential Functions: All areas
- Be Familiar with the City, as to provide driving & walking directions.
- Ensure that the public areas (lobby, front drive, etc.) are maintained, clean and tidy by cooperating with Housekeeping Department.
- Accept other special duties as required by management.
- Checking in and checking out guests.
- Interact with all other departments to ensure that guest's needs are satisfied.
- Follow-up with guests, after other hotel departments complete tasks, to ensure that all the problems were resolved.
- Speak with guests in a friendly, warm, and genuine manner that makes them feel welcome to the hotel.
- To proactively work to seek out ways in which to improve the hotel experience for our guests..
- Understand the bridging concept with the front desk for clues to guest status.
- Use the expression, Welcome to the (insert hotel name) with every arriving guest.
- Refer all guests to hotel offered operations first. (hotel restaurant and/or lounge)
- Controls the traffic flow in and out of the Lobby.
- Notifies the Front Desk and Guest Services of VIP arrivals whenever possible.
- Fosse experience and or front desk experience preferred but not required.
- Follow up on Any Guest requests i.e.; extra pillow, toothpaste, extra towels ETC, throughout your shift.
- Arranging sightseeing tours, advising of different quality local shopping areas, and giving various directions as necessary.
- Understand the significance of the Franchise Guest Travel Program.
- Understand the Express Check in process and responsibilities.Understand the importance & use of the daily/nightly checklists.
- Maintains a clean and orderly appearance of the work area at all times.
- Use 10 5 rule with each and every guest
- Thank guests for staying, invite them back.
- Follow in procedures for value cards.
MUST BE ABLE TO WORK THE FOLLOWING SHIFTS:
6-2
2-10
10-6
INCLUDING WEEKENDS
Background check is required.