Description: Guest Service Experience Checks in guests and welcomes with a friendly smile. They complete the entry transaction accurately and efficiently, while assuring security, informing safety rules, upcoming activities and directing guests for a smooth and hassle free entry. Responsibilities:
- Welcome all incoming Guests in a friendly manner. (BIG SMILES)
- First impression of guest - greets then does needs assessment to properly inform and recommend the best promotional offerings.
- Answer multi-line telephone system, take accurate messages, direct telephone calls and respond to simple inquiries in a courteous manner.
- Operate computerized cash register to make change for guests and process currency transactions with efficiently and accurately.
- Recommends accurate information on all special programs, activities and upcoming events and min of three per guest. Remain aware of all activities, events and safety rules.
- Monitors lawful entrance of guests.
- Report any misconduct of patrons and/or employees to management immediately. This includes stealing, damaging of games/property and drug/alcohol use.
- Provide assistance in party check out procedure as needed.
- Assist guests with special requests.
- Execute your role's guest service performance standards on a daily basis
- Notice opportunities and take action to facilitate social interactions with families.
- Look for moments to surprise, engage guests with enthusiasm and go above and beyond using your own authentic personality.
- Communicates with GS supervisor to maintain front desk inventory and supplies.
- Perform other related duties as assigned.
- Responsible for general upkeep of entrance, exit and eating areas.
Position Reports to: GS Supervisor and Team management. Requirements: Skills: Communication Skills, Currency Aptitude, Customer Service Skill, Phone Etiquette, Organization, Professionalism, Stress management Experience: Prior cash register experience helpful.