Guest Service Manager
: Job Details :

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Exciting opportunity: Lead San Francisco's Guest Services as a Manager!

Be the face of hospitality, guiding a team to create unforgettable first impressions. Manage a dynamic lobby, anticipate needs, and empower your team with knowledge and confidence. Stay connected with regional partners and clients, shaping the future of guest experiences in the heart of SF!

Here is some of what you will do:

• Greet / host / provide support for guests, visitors and employees
• Confident, friendly & engaging approach; comfortable connecting with and supporting C-suite executives and high-profile visitors.
• Act as the primary point of contact for events, responding to all requests on time and consulting with the client to determine event needs such as space, physical set-up, AV and technical requirements, catering, and event support.
• Register and/or check visitors in and out through exclusive use of the visitor management system
• Issue temporary badges and maintain accurate daily logs
• Log, maintain, and store incoming and outgoing mail and packages, communicating with recipients through standard messaging to notify them of mail or package deliveries.
• Maintain accurate building and area information as the hub for all inquiries
• Respond and follow through on requests for information and communicate with all levels of management with minimal supervision
• Report and request work orders as needed to resolve issues with all facilities services including janitorial, copier services, parking, badging, and conference rooms
• Organize and maintain neat, clutter-free lobby / front desk areas at all times
• Other client services: luggage storage, lost & found
• Anticipate and respond promptly to the Client's needs and inquiries via the Guest Services shared mailbox
• Maintain the highest professional standards and decorum with all clients, tenants, vendors, customers, and property management teams by working cooperatively and collaboratively and by communicating in a clear, positive, and effective way
• Anticipate and respond to the Client's needs and concerns
• Identify potential risks or impediments and escalate, to ensure no incident or disruption to the Client's operations.
• Additional job duties, as requested

Who are we looking for

Required

• High school diploma or GED
• 3+ years of experience in Hospitality, Soft Services, or Operations including people management.
• Advanced hospitality skills with a passion for service
• Proven skills with the ability to manage multiple priorities and deliver results in a fast-paced environment.
• Proficient in Google Suite

Preferred

• Knowledge of the commercial real estate industry

Schedule: Monday - Friday 7:30 a.m. - 4:30 p.m.

Pay $75,000 - 76,000 annually

Estimated total compensation for this position:

75,000.00 – 76,000.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

On-site –San Francisco, CA

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you're fully vaccinated upon your start date. You're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view ourSupplemental Privacy Statement which describes your rights and disclosures about your personal information.If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.

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