Guest Service Representative
: Job Details :

** Guest Service Representative**

**Job Category****:** Front Office **Requisition Number****:** GUEST004126 Showing 1 location **Job Details**

**Description**

Pacifica Hotels is looking for a **Guest Service Representative** to join the team at **The Kinney SLO**, one of the most beautiful settings in the world! Our Guest Service Representatives are hands-on, team-oriented professionals with high standards and are driven to exceed our guests expectations on a daily basis.

**Core functions of the position, but are not limited to the following;**

Greet arriving guests and complete established check-in procedures on a daily basis in order to ensure that guests are fully satisfied

Facilitate guest departures on a daily basis by following established procedures in order to close guest accounts and determine future room availability

Regularly calculate and/or post monies, receipts, guest accounts and other forms of credit using proper cash handling methods and established procedures in order to present the guest with accurate hotel charges upon check-out.

Courteously answer inquiries and accept reservations, both in person and over the phone, by utilizing PHCs reservation guideline. Accurately and professionally communicate hotel rates and information, utilize suggestive selling techniques, demonstrate advantages and create value for our guests

Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.

Operate the PBX equipment by accepting incoming calls and assisting out-going calls, setting wake-up calls and communicating to guests to ensure timely and efficient service.

Control cash and credit transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel policy.

Process all guest mail, messages and faxes by receiving, sorting, notifying and distributing to mailboxes and to guests in order to ensure the information is received by guests in a timely manner.

Contribute to and maintain established information and communication sources such as department and front desk log books in order to enhance department communications and operations

**Health Benefits, Travel Perks & More**

Medical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation. We also encourage quarterly team building and giving back to the communities in which we work through regular volunteering, and select charity promotions throughout the year.

**Skills**

**Preferred**

**Microsoft Office** *Intermediate* **Dedicated****:** Devoted to a task or purpose with loyalty or integrity **Goal Completion****:** Inspired to perform well by the completion of tasks **Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization **Education**

**Required**

High School or better.

**Experience**

**Preferred**

Personal Skills Highly organized and efficient Pro-active and results driven Ability to adapt and demonstrate flexibility Leads by example and with integrity Excellent communicator and team motivator Business-like, socially engaged, passionate, expressive demonstrating a positive attitude

Professional Skills Proficiency in MS Office Suite Experience with hotel operations software sales programs Skillful in project planning/ tasks and able to prioritize projects/ tasks

**1-3 years:** Work Experience: At least 1-3 years experience in a like or similar role within hotel operations demonstrating progressive career path responsibilities