Guest Service Representative - Residence Inn by Marriott Orlando Downtown
: Job Details :

ENERGY AND DRIVE: Energetic and takes initiative. Is pro-active and persistent in pursuing and completing tasks. Strives to exceed expectations and goals. ESSENTIAL RESPONSIBILITIES: - Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested. - Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell. - Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records. - Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and info...Guest Service, Representative, Customer Service, Communications, Hotel, High School, Retail