Guest Services Ambassador
: Job Details :

With general direction of the Ambassador Management Team and with latitude for independent initiative and judgment: Serves as a problem solver, advocate and liaison for patients, visitors and staff at 12 locations throughout the Medical Center. Exemplifying ICARE values as the first impression of URMC, Ambassadors function as the main resource for patient and visitor information and assistance within the Medical Center and Clinton Crossings Building D. General duties include assisting patients and visitors, patient information, wayfinding, transporting outpatients and visitors, maintaining cleanliness of areas and various other duties as assigned. - - Responsibilities: - - - - Problem Solving/ Utilization of Critical thinking skills - - Serves as the front line for solving problems and handling complaints utilizing ICARE service recovery concepts. Using independent judgment, determines when situations warrant escalation to management, Public Safety or other inter-disciplinary teams. In...Guest Service, Ambassador, Transportation, Management, Contact Tracing, Support, Healthcare, Education