Guest Services Associate
: Job Details :

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, assist with F&B operations, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

$18 - $20 hourly

• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• Mitigate customer complaints as needed
• Connect with the housekeeping department to ensure guest accommodations are ready
• Bookkeeping: keep accurate records of all hotel guest account information
• Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests

• Well-versed in taking telephone calls and handling stressful situations
• 1+ year of hotel industry experience or related job preferred
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• Working knowledge of Microsoft Office and reservation management systems
• High school diploma, GED, or equivalent

TAKE LEAVE FROM THE ORDINARY

At AWOL Stowe we celebrate freedom and escape. Located on the fringe of the Cady Hill Forest, AWOL Stowe is tucked away, yet just minutes from the mountains and Stowe's picturesque downtown. It's a juxtaposition of Vermont serenity amidst activity. Private but with plenty of opportunities to interact with other travelers. Isolated but central.

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Compensation details: 18-20 Hourly Wage

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