Our client, a financial institution in Manhattan, is seeking a Guest Services Associate available for front desk coverage. The ideal candidate is a detail-oriented team player who will be the first point of contact for visitors at the office, greeting them in a polite and well-spoken manner. You will also be assigned duties as required (i.e. organization of inbound and outbound mail, administrative work, and general clerical support)
Responsibilities
- Receives and directs incoming calls to appropriate personnel and voicemail.
- Greets and announces clients, applicants and visitors.
- Follows security procedures for recording guests, suppliers and other visitors.
- Arranges escorts as needed. Issues visitor passes and validates parking.
- Assists with scheduling and preparing meeting and conference rooms.
- Coordinates setup of conference/meetings rooms.
- Performs general clerical duties associated with distributing office faxes, packages and mail as required.
- Uses tracking systems to record inbound and outbound courier, freight and mail.
- Arranges messenger service as needed.
- Follows location security procedures for screening inbound deliveries.
- Orders office supplies and other common use items for the location, such as caf supplies, equipment toner, printer paper, freight and shipping supplies etc.
- Maintains neat appearance reception area, conference rooms caf and other common areas.
- Maintains records and logs of service requests and tracks their status.
- Maintains a file of services including transportation sources, accommodations, and referral contacts.
Qualifications
- HS Diploma or GED required. Prior Front Desk, Concierge, customer service or other hospitality experience preferred.
- Intermediate skills with Microsoft Office Suite.
- Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
- Ability to write routine reports and correspondence.
- Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor with a strong, professional customer service orientation.