Location: Soda Springs, California
Woodward Tahoe (Boreal and Soda Springs), located in the beautiful Sierra Nevada mountain range, is a year-round world-class action sports facility with a culture that comes straight from our main product: Fun. If this sounds like the kind of place you'd like to work, progress, and play, we'd love to hear from you!Guest Services Attendants are friendly, welcoming, passionate and inclusive to create a safe and fun environment for progression. As a member of the Guest Services team, you are responsible for helping guests with ski and snowboard products and information based on the guests' needs. A comprehensive understanding of our ski and snowboard products is necessary, as are excellent guest service skills. Basic computer knowledge is required. Knowledge of the mountain terrain and lifts is also necessary. Guest Services Attendants work indoors in a high volume of business environment and must be able to work well with the public constantly, sometimes under stressful conditions, showing confidence in the selling of our products. Attendants will show excellence in providing informative assistance to guests including lift tickets, season passes, rental and group lesson products, lost and found and any inquiries in-person or over the phone. Members of Guest Services will effectively promote and execute the delivery of exceptional guest service that will exceed our guest's expectations, enhance their winter sports experience, in a fun, informative and efficient atmosphere to provide a sound financial return to the company.
What's in it for you?- Proposed hourly rate of $18.00 actual pay will be adjusted based on experience.
- On-Site Employee Housing and Meals available.
- A work culture based on fun and progression.
- Full access to our world-class facilities. Work and play in the same innovative environments as professional and Olympic athletes.
- Enough free time to enjoy the Woodward lifestyle.
- Retail Discounts on Apparel and Equipment
- Complimentary access to most POWDR owned resorts!
WHAT YOU GET TO DO:
- Assist guests to redeem their online purchases of resort offerings
- Assist guests in rescheduling unused access tickets and rental products
- Gather guest information and correctly enter it into RTP
- Have competent knowledge of Guest Services products as well as Rental and Snowsports lesson information
- Must enjoy working with others, maintaining a helpful and friendly attitude towards guests and employees
- Practice safe operating procedures at all times; Sign off on all applicable training/safety policies
- Must be able to work with little to no supervision, being a self-starter with excellent knowledge of all categories pertaining to Guest Services
- Familiar with all important locations: Direction First Aid, Rental Services, Snowsports Sales Desk, Snowsports lesson check-in, Retail Shop, Cafeteria, The Grind, Hub & Spoke, Woodward front desk, Boreal Inn and all lifts and trails
WHAT YOU NEED TO GET THE JOB DONE:
- A guest service mindset and outgoing personality
- Excellent communication skills
- A strong sense of safe practices and ethical behavior
- Maintain a composed and professional demeanor
- Able to complete and pass a background check
- Must be able to stand for extended periods of time
- Ability to bend, kneel, handle, reach, grasp and perform repetitive motions
- Able and willing to shovel snow
- Available to work weekends and holidays
- Must be at least 18 years of age
You make us Woodward. We are a welcoming community that celebrates individual stories, backgrounds, experiences, and identities where we all have different in common. We believe in the strength of representing all voices and having space for everyone. We believe in pushing boundaries and bringing our authentic selves to work while embracing uniqueness, creativity, and different points of view. Even if you don't think you meet all the qualifications listed for a job, we'd love to hear from you.If you need assistance with your application, please reach out to ...@woodwardmountaincenters.com