Location: all cities,FL, USA
**Join the team that is revolutionizing health care BayCare Health System**
Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy thats built on a foundation of trust, dignity, respect, responsibility, and clinical excellence.
Our team members focus on tomorrow by achieving personal and professional success today. That's why you'll thrive in our forward-thinking culture, where we combine the best technology with compassionate service. We blend high-tech with high touch in ways that are advancing superior health care throughout the communities we serve.
**Title:** Guest Services Coordinator
**Facility** : Land O Lakes Health Hub
The **Guest Services Coordinator** responsibilities include:
+ Facilitate the accurate pre-registration/registration and efficient customer throughput from check-in to discharge
+ Supports the HealthHub's welcome experience and overall customer relationship
+ Assist supervisor with customer access oversight and is proficient, as appropriate in the following guest services roles: reception, waiting room management, registration, scheduling, financial counseling, and insurance verification/authorization
+ Investigate and resolve patient concerns/complaints
+ Ensure staffing needs are met; resolves registrar and customer service issues; monitor team communication and team goals and monitor patient access-related metrics
+ Assist in coaching and counseling, as appropriate
+ Hospitality-focused and critical to ensuring that each patient, client, patron or visitor is able to enjoy a positive experience and have their personal needs met while taking advantage of the variety of health-related and retail services offered by the facility
+ Perform other duties as assigned.
**Required Specific Skills also includes:**
+ Maintains knowledge of principles, regulation requirements, and applications utilized in the department
+ Maintains proficiency in all systems used by BayCare services; Applies professional judgment and communication skills in customer interactions
+ Ability to work in a fast-paced high volume, care-based environment
+ Adaptable to change and is able to flex as needed.
**BayCare offers a competitive total reward package including:**
+ Benefits (Health, Dental, Vision)
+ Paid time off
+ Tuition reimbursement
+ 401k match and additional yearly contribution
+ Yearly performance appraisals and team award bonus
+ Community discounts and more
+ AND the chance to be part of an amazing team and a great place to work!
**Minimum Qualifications:**
**Required Experience:**
+ 3 years Related Field
+ 2 years of registration, scheduling and waiting room management for a minimum of two HealthHub service lines.
**Education:**
+ HS Graduate or Equivalent GED required
+ Associate's Degree preferred
**Location:** **Land O Lakes, FL**
**Status:** **Full Time**
**Shift Hours:** **Variable**
**Weekend Work:** **Occasional**
Equal Opportunity Employer Veterans/Disabled
**Position** Guest Services Coordinator
**Location** Land O Lakes | Support Services | Full Time
**Req ID** null