Guest Services/Event Staff | XL Center
: Job Details :

In order to be considered for this role, after clicking Apply Now above and being redirected, you must fully complete the application process on the follow-up screen.OverviewAs a member of the Guest Services Team, you will be an essential part of the Guest experience and help build memories that last a lifetime. In this role, you will wear many different hats and have the potential to work in several different areas of the arena. Responsibilities will include, but not be limited to ushering, ticket scanning, concourse customer service, greeter. You will have the opportunity to assist our guests by offering directions and sharing information while creating a World Class experience. Your job will be to keep our fans safe and informed while still maintaining a fun and friendly atmosphere.This role will pay $16.00/hourBenefits for PT roles: 401(k) savings plan and 401(k) matching. Also, OVG provides part-time, seasonal, and internship employees with one hour of accrued paid leave per 30 hours worked, up to 48 hours per year.EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadlineResponsibilitiesArrives for shift on time, neatly groomed and in a clean, pressed, well-maintained uniformGreets all guests in a welcoming, friendly mannerExamines each ticket to ensure correct date and eventEscorts guests to correct seatsAnswers guest questions regarding event and arena, e.g., location of concession stands, restroomsEnsures non-smoking rules are followedKeeps aisles and stairways clear of objects and guest gatherings to ensure safe entry/exitResponds to guest concerns in a respectful and calm manner and contacts Supervisor or Manager as neededMaintains a positive, outgoing demeanor always adhering to Expectations for Guest Service Accurately and thoroughly completes all pertinent reports and documentationQualificationsPrior Guest Services experience requiredExcellent communication skills required with thorough understanding of written and spoken EnglishAbility to work a flexible schedule including days, nights, weekends, and holidaysAbility to work at the arena in Hartford, CT and the stadium in East Hartford, CTAbility to stand for extended periods of timeAbility to traverse a variety of terrain and floor surfaces including stairs, escalators, carpet, concreteAbility to work in heights, in darkened area, around crowds, loud noises and flashing lightsAbility to remain calm and focused in fast-paced environment and stressful situationsAbility to work in adverse weather conditions, as needed