Seasonal (Seasonal)Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below.Thanks for your interest in Schweitzer! We're a community of passionate ski industry pros who work hard and play even harder at Schweitzer. Our team is consistently recognized as some of the friendliest in the biz, and we've worked diligently to craft a culture of inclusivity, respect, and fun! With our master plan as our guide to the future, we're collectively channeling to grow thoughtfully, charting a course of enhancing mountain accessibility and village vibrancy. We look forward to learning more about you and how you can be a part of the Schweitzer difference!PERKS & BENEFITS:
- Free Ikon Pass for all eligible employees
- Additional free skiing + riding privileges across the family of Alterra Mountain Company resorts for eligible employees and their dependents
- Discounted skiing + riding for friends and family of eligible employees across the family of Alterra Mountain Company resorts
- Employee housing available in Sandpoint area
- Onsite employee childcare available (limited space)
- Flexible Time Off (FTO) and Paid Time Off (PTO) policies for eligible employees to rest, relax and recharge
- Generous discounts on outdoor gear, apparel, food, lodging, etc.
- Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more for all eligible employees
- 401k plan with generous employer match
- Paid parental leave of up to 6 weeks for eligible employees
- Discounts available for equipment rentals (based on availability), retail, food, lodging, and more
- Pro-deal pricing on equipment from top outdoor brands
- Bereavement pay
- Employee transportation available
- Discounted tuition with partner online university for all Alterra Mountain Company employees to further education
JOB TITLE / DEPARTMENT: Guest Services Lead / Guest Services
POSITION TYPE: Seasonal - FT
WAGE RANGE: DOE
SUPERVISORY: $17.00 to $18.00 / hour D.O.E.
SUPERVISED BY: Guest Services Manager
POSITION SUMMARY: Assist Supervisor in all aspects of Guest Services Department.
REQUIREMENTS: Must be available weekends and holidays.
ESSENTIAL FUNCTIONS: To create a friendly and helpful environment. Will perform all aspects of daily ticket and season pass sales. Assist in the supervising, hiring, scheduling, training, and motivating of the guest service team. Coaching staff with day to day decisions that affect guests and operating procedures contributing to the overall success of the department. Altering labor based on current day business levels. Responsible for assisting cashiers count out daily tills and compiling all cashiers reports into final revenue report for accounting. Responsible for assisting cashiers in refunds, specials, and any other transactions that would require supervisor sign off. Will interact with guests and gather information on a daily basis to have them take part in Schweitzer's Guest Surveys. Daily filing and organization of materials. Responsible for keeping office areas neat and clean. Will assist with supervisory duties as directed. Set up and maintain inventory control for supplies to run the office. Good telephone and communications skills are necessary.
PHYSICAL DEMANDS: This position can vary physical position at will. Required to complete paperwork activities for up to 6 hours per shift; will stand/walk for up to 8 hours per shift. Breaks and lunch available between busy times on a varying schedule. Will lift up to 20 lbs., and occasionally up to 50 lbs with help. Will bend, squat, kneel, climb, twist, and reach above shoulder level; will use hands for grasping and fine manipulation. Work site is 85% inside and 15% outside. Sensory skills of speech, vision and hearing required. Hazards are ice/snow.
OTHER RESPONSIBILITIES: Position is subject to math, filing and computer skills testing. Must have extensive knowledge of Schweitzer Mountain Resort facilities, events, and services, or initiative to gain. Responsibilities are listed as guidelines and the position is not necessarily limited to these items.
JOB SPECIFICATIONS:SKILLS: Strong interactive skills with guests and co-workers with a desire to be helpful and empathic. Competent computer literacy/skills, accurate cash handling/cashiering, supervisory skills, strong public relations/guest services skills, working within a budget while still achieving high results. Multi-tasking and troubleshooting ability.
EDUCATION: High school graduate or equivalent. English reading, writing, communication, and math.
EXPERIENCE: Minimum of 1 year customer service required.Minimum of 1 year cashiering/money handling experience.Supervisory experience preferred.Ski industry experience an asset.
LICENSE NEEDED: A valid driver's license insurable through Schweitzer Mountain is a bonus, but not a job requirement. A MVR Background check will be processed.
MACHINES OR TOOLS OPERATED: Computer, 10-key adding machine, telephones. Windows based computer programs including Word and Excel are helpful. Must be comfortable troubleshooting.
WORKING ENVIRONMENT: Work is subject to frequent interruptions making continuity and accuracy difficult. High volume of business could be stressful. Possible travel.
JUDGEMENT / MENTAL COMPLEXITY: Moderate to high. Quick decisions with extensive guest services. Must be able to use deductive reasoning to find entry mistakes and problem solve.
BENEFITS: Group 3: See Employee Handbook
REVIEW SCHEDULE: This position and the person filling it will be evaluated once per season.While this job description is intended to be an accurate reflection of the job requirements, Schweitzer reserves the right to modify, add, remove, or assign other duties as necessary.#J-18808-Ljbffr