Century Equipment
Location: Triadelphia,WV, USA
Date: 2024-11-14T07:27:00Z
Job Description:
RESPONSIBILITIES
- Provide the highest quality of service to the customer at all times.
- Promptly and effectively deal with guest complaints and requests.
- Check guests in and out efficiently and in a friendly manner.
- Post guest charges and compute guest bill, collect payment and make change for hotel guests following all cash handling procedures as required by Century Hospitality.
- Handle guest mail and messages per established procedures. Be very knowledgeable of Rewards program and promotions.
- Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.
- Take reservation requests efficiently.
- Answer switchboard in accordance with standards of proper telephone etiquette. Block rooms and handle special requests.
- Monitor room availability.
- Handle safe deposits by guests per established procedures.
- Keep lobby and desk area clean and presentable.
- Have a thorough knowledge of emergency and security procedures.
- Offer and properly handle requests for wake up calls.
- Know how to clean guest rooms to standards.
- Clean lobby, meeting room, vending room, breakfast room, and back office area.
- Work on laundry during down times adhering to standards.
- Open and close shift; make cash drops.
- Ensure all credit cards, cash, and change fund are balanced throughout each shift.
- Inform management of any guest or systems related complaints or problems.
- Communicate with incoming staff and management by logging pertinent information in the pass on log.
- Keep maintenance informed of all maintenance needs.
- Pass on guest lost and found inquiries to management or supervisors.
- Assist in marketing efforts by completing Company Tracker nightly
- Must wear proper uniform at all times in accordance with the Standards of Appearance.
- Have a thorough knowledge of emergency procedures.
- Practice safety standards at all times.
- Be able to move luggage or packages weighing up to 40lbs.
- Employee must adhere to all work rules, procedures, and policies established by the company including, but not limited to, those contained in the employee handbook.