Guest Services Representative
: Job Details :

SummaryAbout the position: This position will be assigned to the Holloman Inn on Holloman Air Force Base, New Mexico.This position is a flexible position (0-40 hours per week). Work schedule will be rotating shifts, days and nights, weekends and holidays.MSP is not lost if selected for this position.Learn more about this agencyHelpOverview* Accepting applications* Open & closing dates12/17/2024 to 12/31/2024* Salary$15 - $15 per hourNAF Pay Setting Rules Apply* Pay scale & gradeNF 1* HelpLocationFew vacancies in the following location:* Holloman AFB, NM* Remote jobNo* Telework eligibleNo* Travel RequiredNot required* Relocation expenses reimbursedNo* Appointment typePermanent* Work scheduleIntermittent - 0-40 Hours Per Week* ServiceCompetitive* Promotion potentialNone* Job family (Series)* 0303 Miscellaneous Clerk And Assistant* Supervisory statusNo* Security clearanceNot Required* Drug testNo* Position sensitivity and riskNon-sensitive (NS)/Low Risk* Trust determination process* Suitability/Fitness* Financial disclosureNo* Bargaining unit statusNo* Announcement number24-5CFSVL689965* Control number824589300HelpThis job is open to* The publicU.S. Citizens, Nationals or those who owe allegiance to the U.S.Clarification from the agencyPlease see the Who May Apply section under the Qualifications section.HelpDutiesThe primary purpose of this position is to provide front desk, guest services support for lodging operations.The primary duties of this position include, but are not limited to:* Receives and confirms room reservations by letter, telephone, email, or personal contact.* Registers and assigns rooms to guests, makes and issues room keys, and may escort guests to rooms as needed.* Ensures that only authorized patrons use government-sponsored quarters.* Calculates and posts charges to patrons' accounts and balances totals with control records.* Accepts payment, makes change, and presents departing guests checkout statements.* Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report, and may prepare consolidated daily activity report.* Maintains current checkout list.* Maintains and sells sundry sales items to patrons. Maintains a professional appearance and demeanor at all times.* Ensures required information is received from guest and entered into guest folio.* Prints backup reports from property management system.* Ensures housekeeping status of rooms is updated.* Records and notifies appropriate person/organization of maintenance problems reported by guests.* Ensure front desk area and lobby remains clean.* Process Night Audit procedures and close credit card machines nightly.* Maintains the lost and found program.* Ensures that customer service is the first priority.* Performs other related duties as assigned.If interested in applying for this position you may preview the online application: of Employment* This position requires the incumbent to complete a background investigation with favorable results.* This position requires the incumbent to work shifts to provide coverage on evenings, weekends, holidays, or special situations.* This position requires the incumbent to meet the requirements to obtain a Common Access Card (CAC) and network access.* This position requires the incumbent to be of legal age to sell alcoholic beverages.QualificationsThe Area of Consideration for this vacancy announcement is US Citizens and legal US residents within a 100-mile radius of Holloman AFB, New Mexico. Recruitment limited only to the local commuting area of Holloman AFB.USAJobs profile address must reflect an address within a 100-mile radius of Holloman AFB, New Mexico.Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 12/31/2024Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring PreferenceIn order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.Qualifying Experience:* Experience in general clerical or cashier work of any kind in which the applicant has demonstrated ability to perform satisfactorily in handling multiple tasks and providing quality customer service.* Experience must have demonstrated the ability to resolve common arithmetic problems, and to make change when receiving payment from customers.* Must meet state and legal age requirement for sale of alcoholic beverages.EducationSome federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution.Additional information* Individual must fully meet qualification/eligibility/background requirements for this position.* U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. Territory for three (3) or more consecutive years immediately preceding the start of Federal Affiliation or a signed memorandum indicating the installation's decision on the 3-year residency requirement.* Male applicants born after December 31, 1959 must be registered for Selective Service.* Direct deposit is required.* Satisfactorily complete an employment verification (E-Verify) check.* A probationary period may be required.* Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD).* Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest.* Multiple positions may be filled from this job opportunity announcement. And additional selections may also be made from this job opportunity announcement.* Selection(s) are subject to restrictions resulting from hiring preferences and priority consideration eligible.* This is a Nonappropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force.* This position is not included in a bargaining unit.Read more* BenefitsHelpReview our benefitsHow You Will Be EvaluatedYou will be evaluated for this job based on how well you meet the qualifications above.Your resume and supporting document will be evaluated against the qualifications of the position.Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination has been made that you have inflated your responses to meet the position's qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.,) for professional and personal references on your resume.* BenefitsHelpReview our benefits* Required DocumentsAs a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.Required documents may vary based on the eligibility you are claiming (i.e., applying as a Military Spouse Preference - MSP, applying as a veteran, applying as a current federal employees, applying as a displaced employee, etc.,). The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement:* ResumeYour resume may be submitted in any format and must support identified the general or specialized experience described in this announcement. If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include:* Cover Letter* DD-214/ Statement of Service* Diploma/ GED* Disability Letter (VA)* License* Other (1)* Other (2)* PCS Orders* Professional Certification* Proof of Marriage Status* Resume* Separation Notice (RIF)* SF-50/ Notification of Personnel Action* TranscriptAs described above, your complete application includes your resume, your responses to the online questionnaire, and supporting documents which prove your claimed eligibility. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.NOTE: Documents submitted as part of the application package to include supplemental documents may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.* How to ApplyTo be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.The complete application package must be submitted by 11:59 PM (EST) on 12/31/2024 to receive consideration.To begin, click Apply to access the online application. You will need to be logged into your USAJobs account to apply. If you do not have a USAJobs account, you will need to create one before beginning the application.Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package and submit the application. You must re-select your resume and/or other documents from your USAJobs account and designate the document type when submitting your application. Failure to complete this portion will result in an incomplete application package and you will not be further considered for this vacancy.It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.Additional information on how to complete the online application process and submit your online application may be found on the verify or check the status of your application, log into your USAJobs account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: contact informationHolloman NAF HR OfficeEmail ...@us.af.milAddress Holloman Sustainment Services Flight49 FSS/FSCN596 4th Street, Bldg 224, Suite 203Holloman AFB, NM 88330-8060USLearn more about this agencyNext stepsIf you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.* Fair and TransparentThe Federal hiring process is set up to be fair and transparent. Please read the following guidance.* Criminal history inquiries* Equal Employment Opportunity (EEO) Policy* Financial suitability* New employee probationary period* Privacy Act* Reasonable accommodation policy* Selective Service* Signature and false statements* Social security number requestHelpRequired DocumentsRequired documents may vary based on the eligibility you are claiming (i.e., applying as a Military Spouse Preference - MSP, applying as a veteran, applying as a current federal employees, applying as a displaced employee, etc.,). The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement:* ResumeYour resume may be submitted in any format and must support identified the general or specialized experience described in this announcement. If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include:* Cover Letter* DD-214/ Statement of Service* Diploma/ GED* Disability Letter (VA)* License* Other (1)* Other (2)* PCS Orders* Professional Certification* Proof of Marriage Status* Resume* Separation Notice (RIF)* SF-50/ Notification of Personnel Action* TranscriptAs described above, your complete application includes your resume, your responses to the online questionnaire, and supporting documents which prove your claimed eligibility. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.NOTE: Documents submitted as part of the application package to include supplemental documents may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.HelpHow to ApplyTo be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.The complete application package must be submitted by 11:59 PM (EST) on 12/31/2024 to receive consideration.To begin, click Apply to access the online application. You will need to be logged into your USAJobs account to apply. If you do not have a USAJobs account, you will need to create one before beginning the application.Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package and submit the application. You must re-select your resume and/or other documents from your USAJobs account and designate the document type when submitting your application. Failure to complete this portion will result in an incomplete application package and you will not be further considered for this vacancy.It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.Additional information on how to complete the online application process and submit your online application may be found on the verify or check the status of your application, log into your USAJobs account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: moreAgency contact informationHolloman NAF HR OfficeEmail ...@us.af.milAddress Holloman Sustainment Services Flight49 FSS/FSCN596 4th Street, Bldg 224, Suite 203Holloman AFB, NM 88330-8060USLearn more about this agencyNext stepsIf you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.Read moreFair & TransparentThe Federal hiring process is set up to be fair and transparent. Please read the following guidance.* Criminal history inquiries* Equal Employment Opportunity (EEO) Policy* Financial suitability* New employee probationary period* Privacy Act* Reasonable accommodation policy* Selective Service* Signature and false statements* Social security number requestPrintShare* Email* Facebook* LinkedIn* TwitterHelpOverview* Accepting applications* Open & closing dates12/17/2024 to 12/31/2024* Salary$15 - $15 per hourNAF Pay Setting Rules Apply* Pay scale & gradeNF 1* LocationFew vacancies in the following location:* Holloman AFB, NM* Remote jobNo* Telework eligibleNo* Travel RequiredNot required* Relocation expenses reimbursedNo* Appointment typePermanent* Work scheduleIntermittent - 0-40 Hours Per Week* ServiceCompetitive* Promotion potentialNone* Job family (Series)* 0303 Miscellaneous Clerk And Assistant* Supervisory statusNo* Security clearanceNot Required* Drug testNo* Position sensitivity and riskNon-sensitive (NS)/Low Risk* Trust determination process* Suitability/Fitness* Financial disclosureNo* Bargaining unit statusNo* Announcement number24-5CFSVL689965* Control number824589300This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/824589300. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.