Guest Services Specialist I
: Job Details :

Serves as a liaison between patients and families and the organization in the facilitating or negotiating of positive outcomes and solutions to needs or concerns. Responds to the patient, family, staff and community in determining and providing for the needs of patients. Provides information/serves as a resource for Advance Directives and patient rights/responsibilities. Minimum Qualifications Minimum Education: High School Diploma or Equivalent Minimum Years of Experience: 2 Years of working experience in complaint management Substitutable Education & Experience: None. Required Certifications/ Licensure: Depending on department needs, may be required to obtain necessary Basic Life Support (BLS) and Crisis Prevention Intervention (CPI) within 90 days of hire. Required Training: Excellent computer skills Essential Functions Demonstrates appropriate communication of information to all ages and populations and responds to all customers/patients requests and needs, i.e. hard of hearing, di...Guest Service, Specialist, Guest, Healthcare, Patient