Job Type Part-timeDescriptionJOB SUMMARYPerson to assist patients by accommodating their needs and request for services. Paying special attention to patients with limited mobility and assisting them in a timely manner to their destination.ESSENTIAL DUTIES AND RESPONSIBILITIES
- Acknowledge and greet all guests and patients.
- Assist patients in and out of vehicles, wheelchairs, and stretchers.
- Transport patients to physicians' offices or other locations.
- Respond to pages promptly.
- Respond promptly to emergency codes, trauma, or disaster situations according to established policies and procedures.
- Document and complete all paperwork in a timely fashion.
- Responsible for general cleanliness and appearance of portico, foyer, and lobby.
- Alert management to any security issues and take appropriate action as necessary.
- Be proactive with answering questions and providing directions.
- Return all unused wheelchairs to lobby and secure at night.
- If/when driving the Patient Shuttle, will be additionally governed by the Guest Services Shuttle Driver job description.
- Be proactive with answering questions and providing directions.
- May be authorized and trained in the use of a fire extinguisher.
- Other duties as assigned.
CORPORATE CULTURE RESPONSIBILITIES
- Follow established corporate and department-specific policies and procedures
- Attend all corporate and department-specific required training.
- Uphold MCC's Purpose, Values, and Vision.
- Abide by MCC's Corporate Culture Responsibilities.
- Perform other duties as may be assigned cheerfully and willingly.
RequirementsEDUCATION/EXPERIENCE REQUIREMENTS
- Minimum education requirement is high school diploma or GED.
- Must have valid driver's license, and be insurable according to our automotive insurance company's criteria, to operate all MCC vehicles including rented equipment.
KNOWLEDGE, SKILLS AND ABILITIES
- Must be an independent thinker and be able to make good decisions quickly.
- Displays customer services skills, strong interpersonal skills, close attention to detail, and excellent verbal and written communication skills.
- Be a person of integrity and character, willing to embrace change and make a positive impact in the lives of patients and co-workers.
- Ability to work with staff members at all levels of the organization in a cooperative, team-oriented manner.
- Proficient in use of English language both in written and verbal communication.
- Must be able to communicate with individuals of varying socio-economic backgrounds.
PHYSICAL REQUIREMENTS OF THE ESSENTIAL JOB FUNCTIONS
- Post-offer and annual hearing and vision checks, conducted by MCC, must demonstrate ability to successfully operate the shuttle cart and other MCC vehicles.
- Ability to lift, move, support, push and pull up to 80 pounds on a routine basis. May lift up to 80lbs on an occasional basis.
- Ability to be aware of surroundings and use strategic thinking to get to guest as quickly as possible.
- Ability to stand and walk on a constant basis throughout the day.
- Must be able to operate telephone, wheelchair, stretcher, dolly, all types of MCC vehicles, and two-way communications devices.
- Ability to navigate the entire medical campus utilizing stairwells, elevators, and golf carts.
- Talking (Must be able to effectively communicate verbally): Yes
- Seeing: Yes
- Hearing: Yes
EMOTIONAL REQUIREMENTS OF THE ESSENTIAL JOB FUNCTIONS
- Must exhibit stable work behaviors daily.
- Must be able to work alone all the while keeping in contact with the inside base unit.
- Must possess adequate individual coping skills.
- Ability to remain calm and professional regardless of workload or time constraints.
- Must be able to work under stress and remain calm and professional.
WORK ENVIRONMENT
- Able to work in any type weather condition (extreme heat or cold, rain and wind).
- Exposed to frequent and constant interruptions in daily functions/schedule.
- Must be available to customers and staff throughout the day.
- Required to work extended hours to meet department needs.