Guided Solutions Contact Center Remote Position (Onsite Training - Nashville, TN)
: Job Details :

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions' Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.**Job Description:**At Regions, the Contact Center Product and Servicing Specialist helps strengthen existing customer relationships by conducting needs-based conversations on a variety of financial products and services.**Primary Responsibilities**+ Achieves Contact Center targets and goals by identifying customer needs and providing appropriate advice, guidance, and education on Regions' financial products and services, including all loan and deposit products+ Fields inbound phone calls from Regions' customers with a high potential to pursue further transactions+ Takes ownership of customer issues and works proactively with the customer for resolution+ Refers customers to an internal team of experts when complex financial goals and needs are recognized+ Works with either close supervision or under clearly defined proceduresThis position requires the tracking of time and is eligible for overtime hours worked in excess of 40 per week under the Fair Labor Standards Act.This position is incentive eligible.**Requirements**+ High School Diploma or GEDIf applying for a position that will work from a remote location and not in a Regions facility, the following technical specifications will be required:+ Download speed of at least 50 megabits per second (Mbps). The Internet Service Provider (ISP) should be able to furnish this information+ Upload speed of at least 5 megabits per second (Mbps). The Internet Service Provider (ISP) should be able to furnish this information+ Must test on speedtest.net to confirm download speed or provide documentation from provider+ Satellite internet cannot be used. Wi-Fi and Wi-Fi extenders is not permitted when using Regions Equipment. Ethernet cable must be directly connected from the Internet Router to the Meraki device (provided by Regions).**Preferences**+ Experience in customer service and/or sales**Skills and Competencies**+ Ability to manage multiple priorities simultaneously+ Ability to work in a team environment when applicable+ Ability to work under direct guidance+ Ability to work under pressure and meet deadlines+ Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)+ Strong verbal, written communication, and organizational skills+ Strong work ethic and self-motivation**Onsite Training Schedule Required:** You will remain onsite for training and will work remotely after 90 days.Monday-Friday 8:00am-5:00pm CST**After Training Work Schedule:**4 days Monday-Friday 8:00am-5:00pm CST & **EVERY Saturday** 8:00am-5:00pm CST (then 1 day off during week - Tuesday, Wednesday or Thursday) and off Every Sunday. Off day will be determined based on contact center business needs discussed during training. **There will be no changes to the scheduled hours.*******MUST BE WITHIN 35 MILE DRIVING RADIUS OF NASHVILLE, TENNESSEE*******Position Type**Full time**Compensation Details**Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.**Job Range Target:****_Minimum:_**$36,500.00 USD**_Median:_**$40,000.00 USD**Incentive Pay Plans:**This role is eligible to participate in a formulaic incentive plan. Employees have the potential to earn incentives based on performance against defined metrics and goals.**Benefits Information**Regions offers a benefits package that is flexible, comprehensive and recognizes that one size does not fit all for benefits-eligible associates. ( Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.+ Paid Vacation/Sick Time+ 401K with Company Match+ Medical, Dental and Vision Benefits+ Disability Benefits+ Health Savings Account+ Flexible Spending Account+ Life Insurance+ Parental Leave+ Employee Assistance Program+ Associate Volunteer ProgramPlease note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions' benefits, please click or copy the link below to your browser. Details**Perimeter Hill**Location:**Nashville, TennesseeBring Your Whole Self to WorkWe have a passion for creating an inclusive environment that promotes and values the differences that make each of us stand out as unique individuals and help provide valuable perspective that makes us a better company and employer. More importantly, we recognize that creating a workplace where everyone, regardless of background, can do their best work and thrive is the right thing to do.OFCCP Disclosure: Equal Opportunity Employer/Disabled/VeteransJob applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.