Location: Robinsonville,MS, USA
JOB SUMMARY:
Provides fast, friendly, professional, and responsive Family Style service to restaurant guests and Team Members.
KEY JOB FUNCTIONS:
* Greets and makes welcome each guest seated in assigned station. Takes initial food and/or beverage order within 2 minutes of being seated.
* Maintain current and accurate information regarding menu (i.e. preparation techniques, seasonings, ingredients and plate presentation).
* Suggests items to guests based on expressed guest preferences. Guests may express preference by verbal confirmation or body language.
* Up-sells appetizers, beverages, desserts in accordance with restaurant service standards.
* Correctly enters food and beverage orders into the POS system to ensure accurate preparation of product.
* Delivers prepared food to the appropriate guest within two minutes of completed production of order.
* Returns to table within three minutes of order delivery to ascertain guest level of satisfaction.
* Itemizes totals and presents check for payment to correct customers.
* Thanks customers, invites them back, wishes them luck and makes it easy for them to get back in play.
* Assists bus persons, as necessary, in bussing, cleaning, and setting tables.
* Wipes counter areas, sinks and floors as required to maintain a clean and safe workstation.
* Maintains cleanliness of designated areas as directed in accordance with established health and safety standards.
* Deep cleans restaurant equipment (tables, chairs, booths, soda and juice dispensers, coffee machines) as scheduled or required.
* Operates and maintains equipment as required in accordance with established guidelines and safety procedures.
* Completes assigned side work as directed at beginning, during and ending of each shift.
* Provides personalized service and uses guests' names and preferences.
* Must receive verification from Supervisor on duty confirming all necessary assigned duties before leaving for day or receiving service charges from bartender.
* Accountable for meeting or exceeding all State of Mississippi and Horseshoe sanitation requirements (ServSafe).
* Supports safety and accident prevention programs (non-slip footwear, knife handling, proper lifting).
* Adhere to garbage separation and disposal as per standards.
* Perform other duties as assigned.
* Always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.
EDUCATION and/or EXPERIENCE:
* Preferred: High School diploma or equivalent; previous serving experience preferred.
QUALIFICATIONS:
* Work requires effective communication in English, both verbal and written form in a professional manner.
* Work requires ability to work from a standing position for extended periods of time.
* Work requires a neat appearance with good personal hygiene.
* Work requires the ability to read, understand and follow recipes precisely.
* Ability to constantly lift up to 30 lbs. Ability to frequently lift up to 60 lbs. Ability to push/pull carts weighing up to 90 lbs. Mobility to move quickly and easily throughout the restaurant and kitchen areas. Ability to grasp, finger dexterity, hand-eye coordination. Ability to hear and use visual inspection. Ability to stand, walk, bend, squat, reach and climb stairs.
WORK ENVIRONMENT:
* Must be able to work in a fast-paced environment, multiple tasks to be handled under time constraint.
* Must be able to handle a heavy business volume, and sensitive situations relating to staff and guest problems, in a timely manner.
* Must be able to work in areas containing dust, secondhand smoke, varying noise and temperature levels, lighting, vibration, crowds and air quality.
* Must be flexible with schedule, including nights, weekends, and holidays as required.