GLOBO is looking for qualified medical interpreters who want to help their community while enjoying a flexible, remote work arrangement.
Position Overview: As a remote Telephone/VRI Interpreter, you are responsible for handling calls on demand and clearly communicating the meaning of conversations between non-English and English speakers. GLOBO interpreters: - break communication barriers between speakers of different languages while providing exceptional service across a wide range of industries including healthcare.-are fast thinkers, able to process information quickly, with great accuracy and sensitivity to cultural differences. -maintain a professional demeanor and always adhere to industry best practices in every call. From simple to complex calls, GLOBO interpreters are always at their best and prepared for any situation.
Location: Must be located in the United StatesThis is a remote position and you will work from your home office. Your home office must be a secure, quiet area free from outside distractions and noises. It's hard to interpret consecutively from memory alone so note-taking, glossaries, and dictionaries are essential tools. You must have a high-speed internet service for taking calls through your computer (having a dedicated interpreting phone is optional, although suggested). Regardless of how you take calls, a quality headset is a must-have.
About the role: As a GLOBO Interpreter you need to:
- Answer all client calls in a professional manner, relaying first name and interpreter ID for every call.
- Always use polite forms of expression, enunciate clearly, and always strive to provide great customer service even in emotionally charged situations.
- Conduct intake and pre-session scripting for each client.
- Render correct concepts and meanings between the speakers, maintaining correct grammar, clarity, and tone between languages.
- Closely follow client instructions, professionally interject only when additional clarity or repetition is required, and manage the flow of the conversation.
Technical Requirements:
- High-speed internet service with minimum download speeds of 10MB and upload speeds of at least 5MB.
- If you have sufficient internet speeds (10/5 or higher), you may choose to take calls directly through your computer and skip the phone altogether.
- Telephone service should be either a traditional landline or fixed VoIP (service directly through your cable/ internet provider). Your phone line should not have call waiting, voicemail, call forward, Caller ID, Voice Messaging, or any other feature that would interfere with call delivery.
- Cellular and cordless phone are not allowed.
Your Background and Experience:
- Full fluency in English in addition to your mother tongue.
- 2+ years of professional interpreting experience.
- Very good cultural understanding and ability to clearly explain cultural concepts to avoid miscommunication.
- Very good ability to remain neutral and objective during calls, excluding personal comments and feelings from the conversation.
- Excellent accuracy - listening, memory retention.
- Very good medical terminology knowledge and ability to reference medical glossaries during active calls.
- Training Program in the interpreting/language industry is a plus.