Hardware Support Specialist
: Job Details :

Hardware Support Technician

• Fully Onsite- East side of Indy
• 40 hours per week
• Pay: $20-24/hr. depending on experience
• Shift options: Monday through Friday
• 7am-4pm OR
• 9am-5pm
• 3 month contract (potential for extension or conversion)
• *not able to provide sponsorship

Summary

Maintains, monitors and tracks all new and refurbished equipment, evaluates and repairs equipment as necessary. Performing the following main duties:

• Verifies store equipment is prepared and ready to be shipped out daily based on SLAs.
• Images and Stages POS equipment according to documented processes and business requirements
• Monitors electronic movement of IT hardware inventory using Jira as well as the physical movement of equipment throughout the DC.
• Performs all warranty services, testing and repairs for store hardware including but not limited to tablets, mobile handheld devices, printers, receipt printers, scanners, POS, Computers, etc.
• Researches and investigates inventory inaccuracies and unreturned hardware equipment in order to keep control of all hardware assets.
• Additional duties and projects as required.

Required Education and/or Experience

High school diploma or GED equivalent and 1 - 2 years experience with applied PC repair experience in Help Desk or Service Center focusing mainly on IT hardware testing and/or IT inventory control

OR Bachelors degree in computer science, informatic, information technology & 3+ months of relevant internship experience

Required Computer and/or Technical Skills

Should have basic to intermediate knowledge and abilities with Microsoft Word, Excel, and PowerPoint. As well as windows command prompt and an email program.

Qualifications

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.