Hardware Support Specialist
: Job Details :

POSITION SUMMARY

The IT Assistant will work closely with personnel in the ODOT IT Office and answer directly to the IT Technology Services Manager. This position will assist with all aspects of the ODOT's state-wide wireless program and PC Refresh, as well as provide support for other IT functions including but not limited to asset management and inventory, IT service tickets, reporting and surplus processing. Some in-state travel and overnight stays will be necessary.

This position will be a full-time in office position located at the Ward Transportation Building. Minimal remote work will be allowed.

THIS POSITION WILL

• Assist with all aspects of ODOT statewide wireless program including mobile device support and upgrades including wireless requests, inventory and email monitoring, as well as iPhone upgrade projects, general troubleshooting, and the analysis of cellular bills
• Assist the IT Coordinator with PC Refresh including imaging, asset tags, file transfers, software loads, and troubleshooting
• Assist the IT Coordinator with day-to-day planning, inventory, deployment of state assets including desktop computers, tablets, laptops and peripherals
• Assist with IT asset management, inventory control reports, and surplus processing

Maintain and record events by creating service tickets

• Occasionally require in-state travel and overnight stays
• Provide support for other tasks as assigned within the IT Office

REQUIRED SKILLS

Excellent verbal and written communication skills

Comfortable interacting across multiple levels of the organization and collaborating with other departments, personnel, and external business entities in physical and remote work environment

Ability to work effectively independently and as part of a team

Ability to follow detailed instructions and stay organized while performing multiple processes at the same time

Adjust easily to multiple, rapidly changing priorities

Ability to problem solve and track details

Proficiency using wireless and mobile devices such as but not limited to iPhones, iPads, Dell laptops and other devices

Proficiency in Microsoft Office Suite; including but not limited to Outlook, Teams, Word, PowerPoint, and Excel

EDUCATION AND EXPERIENCE

Qualified candidates must have a minimum of two (2) years of applicable professional experience or one (1) year of comparable IT experience.

OTHER REQUIREMENTS

Must pass background check