Looking for a Head Housekeeper.
Qualifications:
- Must hold a minimum of 2 years housekeeping experience
- Housekeeping management required
Expectations:
- Must have a weekend, weekday, and holiday availability
- Must be able to lift 50lbs or more
- Must be able to be on your feet for more than 6-7 hours at a time
- Must communicate efficiently with General Manager and Assistant Executive Housekeeper
- Must work well with fellow team members and department heads
- Must be able to work in a fast-paced environment
Responsibilities:
- Oversee housekeeping department, laundry department, and public areas attendants
- Manage staff of 12 or more employees
- Complete schedule based on daily & weekly occupancy
- Communicate with the front desk first thing and regularly throughout the day to accommodate all guests and room requests
- Hold daily/weekly morning huddles with the back of house departments
- Create housekeeping boards and properly assign rooms, while being sure all special requests are met ahead of guest arrival
- Inspect all rooms daily prior to housekeepers departing the property
- Follow Hampton Inn Brand Standards for Clean Stay guidelines, in-room collateral, trainings, guest room updates, and room cleanliness scores
- Monitor inventory of linen, toiletries, guest room amenities, and lost & found items
- Balance monthly budget costs for in-room guest supplies, linens, and cleaning supplies; submit order monthly and follow a monthly budget
- Train in all back of house departments to ensure coverage when needed
- Work directly with housekeeping, laundry, public areas, and maintenance daily
- Routinely organize & maintain linen and housekeeping closets on all floors
- Communicate weekly with the sales team and front desk to ensure all needs are met for group arrivals, heavy weekend arrivals, and special in-room amenities
- Staff & forecast accordingly based on events & groups in-house
- Work hand-in-hand with staff on a daily basis to ensure all areas are running smoothly, stepping in whenever need be
- Must organize housekeeping paperwork, request offs, group and event resumes given from sales, and front desk requests that are passed down on a daily basis
Hampton Inn is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Hampton Inn does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.