Location: Richmond,VA, USA
Head of Agency Partnerships
About this Role:
The Head of Agency Partnerships is responsible for a blend of setting attainable goals for the agency channel, prospecting suitable agency partnerships, and optimizing the performance of existing partnerships.
Responsibilities:
* Collaborate with senior management to define strategies and goals, find operational efficiencies, and measure outcomes.
* Set and manage KPIs for agency partnerships.
* Deliver reporting for internal and external stakeholders on KPI's.
* Manage the wholesaling process to encourage growth and engagement with the Elephant products, including:
* Developing successful agency partnerships including managing technical integrations, agent training, compensation plans, and underwriting analysis.
* Develop, implement, maintain, and document processes surrounding integrations with partners, onboarding, and offboarding of partners, and monthly results discussions with partners.
* Manage the end-to-end onboarding of agency partnerships from master service contracts to digital integrations to reporting, to launch and support successful partnerships.
* Collaborate with a team of contact center employees responsible for assisting agency partners in Elephant's sales journey.
Qualifications:
* 5+ years of Property & Casualty insurance experience in a role that is carrier or agency-facing
* College degree or equivalent work experience required.
* Demonstrate strong problem-solving capability.
* Excellent verbal and written communication skills, including phone conversation and email communication.
* Demonstrated analytical ability, strong decision-making skills, and conflict resolution.
* Demonstrated problem-solving abilities, including critical thinking, research, quantitative skills, and creativity.
* Solid process orientation skills.
* Ability to work independently, yet actively and appropriately to engage in the services provided by other team members.
* Strong time management and organization skills.
* Solid working knowledge of computer software packages including MS Word and MS Excel (including Excel formulas and Pivot table creation/manipulation)
* Must successfully maintain required licensing by completing various Continuing Education activities as needed.
* Must be able to show valid confirmation of the status of P&C Producers License
Remote Requirements:
To ensure productivity in a home environment, applicants must meet the space and technology requirements outlined below.
* A dedicated workspace free from background noise and distractions of any kind during business hours.
* A reliable high-speed broadband Internet service provider with a connection speed of at least 5 megabytes. A speed test will be required.
* Ability for Ethernet cable to be physically connected to the carrier by the router or modem.
About Elephant Insurance:
Elephant Insurance is an auto insurance company that provides consumers with the tools and advice they need to buy and use auto insurance. Elephant is known for its customer focus, innovative pricing, and inclusive work culture.
Headquartered in Richmond, Virginia, Elephant is a wholly owned subsidiary of Admiral Group, plc., a FTSE 100 company and one of the U.K.'s leading insurers with a presence in eight countries and millions of customers worldwide. Elephant is rated in the excellent range on Trustpilot and is certified as a Great Place to Work.
Summary of Benefits:
* 22 days of paid time off each year plus an additional day each year until your 6th year
* Shares of stock that pay dividends throughout the year and vest three years from the date they are granted
* 401k match of 100% up to 5% of employee earnings
* Health savings account option and choice of three medical plans
* Dental, vision, legal and disability coverage
* Local discounts with various restaurants, gyms, and other companies
Elephant Insurance Service LLC is an equal-opportunity employer.