Your challenges
- Home Office within a commutable distance to the Framingham MA or Enfield CT locations
- Develop/Optimize AMS Go-to-Market Strategy for Bioprocess sales in close collaboration with the Bioprocess Unit and the AMS market region team.
- Manage, maintain and balance the required resources between Sales, Application Support, Sales Support and others to maximize revenue and profit.
- Collaborate closely with regional and global BPU service teams to deliver on a superior customer experience.
- Accountable to deliver AMS annual sales revenue growth target (incl. all Bioprocess Products and Services).
- Drive opportunity and funnel management (CRM) and provide a reliable forecast of expected sales and order entry as well as on a unit level for production planning.
- Deploy effective pricing and discount strategy and policies in AMS according to the global guidelines.
- Develop and implement channel strategy in AMS including but not limited to dealers and eChannel in Alignment with BPU Channel Management.
- Accountable for managing and forecasting the expense-budgets in Sales and Sales-Support.
- Ensure customer-focused approach to increase customer satisfaction and retention.
- Coach and develop team members to improve selling and business development skills; improve team morale and motivate teams to have high engagement and drive for success.
- Establish metrics and KPIs to track and measure performance.
- Be a role model for Eppendorf's Vision, Mission, Values and be a driver of positive change.
- Collaborate closely with marketing team to deliver high value campaigns and participate in conferences/seminars as a team.
Your expertise
- Bachelor's Degree in Business Management or equivalent, Master's degree preferred.
- 8+ years of relevant management experience.
- Experience in leading direct sales and business development teams.
- Proven experience managing distributors in the AMS region.
- Bioprocess industry knowledge preferred.
- Experience in AMS market selling capital equipment.
- Strong network with key customers and partners in the region.
- Wholistic business experience working with functions such as finance, supply chain, marketing & service.
- Motivated by change and ambiguity; ability to drive business with constant improvement intentions.
- Willingness to travel regularly and ability to understand and work in culturally different markets.
Professional competence, special knowledge (e.g. languages, IT)
- Strong communication and negotiation skills.
- Managerial level knowledge of finance.
- Strong working knowledge in Excel and PowerPoint.
- Ability to work in a matrix and multi-cultural environment.
- Customer Focus: building strong customer relationships and delivering customer-centric solutions.
- Results-Oriented: consistently achieving results, even under tough circumstances.
- Communicates Effectively: developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- Ensures Accountability: holding self and others accountable to meet commitments.
- Collaboration: building partnerships and working collaboratively with others to meet shared objectives.
- Leadership: Ability to motivate and drive team towards a common goal.
Your benefits at Eppendorf
- Opportunity to make a significant impact on our service business growth and operational efficiency.
- You will be part of a dynamic team that values innovation and continuous improvement.
- Personal and professional development opportunities.
- Access to a global team and environment.
- Innovative and appreciative corporate culture.
- Company car for private use.
- Competitive total rewards package including health, financial, and education benefits.
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