Head of Clinical Operations
: Job Details :

Company Description

Recover is a Y Combinator-backed startup working to make addiction treatment more effective, accessible, and affordable. We work with governments to use telehealth and medicine to improve outcomes for people who need treatment.

Over 21 million Americans struggle with addiction, and less than 10% receive treatment. For those that do, traditional treatment only works for ~8%. By integrating medical care, outcomes can be improved up to 10x, saving lives. We are working to make sure low-income Americans have access to best-in-class treatment.

Our team includes people from Yale Law, UCLA School of Medicine, Harvard Medical School, and White House alums. We are growing fast and need people to grow with us.

Role Description

As the leader of clinical operations hire at Recover, you'll work directly with the CEO to grow and improve our clinical operations. You will be responsible for developing our core metrics, developing systems and processes to track KPIs, improve those metrics, and be the lead administrator over our entire clinical workforce. You will have the opportunity to solve problems, build teams, and develop our core systems. High degree of autonomy and ownership available, with as much support as needed. This role scales up founder time and puts you in line to own operations into the future.

This role is FTE and fully remote and keeps Pacific hours. You will report directly to Recover's CEO Nick Gulino. Competitive salary and equity.

Key responsibilities:

Clinical Operations: Lead our internal operations around treating patients and provider efficiency

• Drive and develop KPIs and outcome measurement
• Own the systems (e.g. EHR) that clinicians use to manage patients
• Implement and automate clinical protocols
• Relentlessly improve efficiency
• Improve patient experience
• Develop annual, quarterly, and monthly strategic plans and distill these plans into actionable results

People: Recruit and onboard clinical team members

• Identify hiring needs
• Drive hiring and recruitment across the clinical team
• Develop and refine onboarding and hiring processes

Management: Be the administrative lead for our clinical workforce.

• Maintain an environment where excellent people want to be
• Create systems and structures that reward high-performers
• Provide opportunities for professional development for staff

Need to have:

Experience: 1-2+ years of relevant experience in clinical operations growing a telehealth company with $XM in revenue (e.g., clinical ops at a telehealth startup, etc.)

Systems: You think in and build out systems. You drive towards automation where possible. You know your way around no-code tools.

Complexity: You're highly organized, good at planning, and can complete multiple projects successfully at once.

Mindset: You want to grow and are comfortable with uncertainty.

Learning: You're an autodidact with impressive speed and resourcefulness. You regularly teach yourself the skills you need from scratch.

Ownership: You're a self-starter and are solution oriented. You try to find problems and own the process of solving them.

Nice to have:

• You have a criminal record or history with mental health

Culture:

• Do no harm: We are dedicated to helping all patients, without exception or compromise. If we do not think we can help, we will do our best to find someone who can.
• Remember the mission: Patients come first – always.
• Work together: Addiction affects people in every aspect of their life. We need to serve them accordingly.
• Everyone matters: We believe that best-in-class treatment should be available to everyone regardless of geography, history, or income and are working to make that belief a reality.
• Follow the data: Recover is an evidence–based program. We are constantly tracking and incorporating the latest research and using data to improve our programs. Addiction is a medical problem not a moral one, and we treat it as such.
• Prioritize progress: We meet our patients where they are. Everyone's recovery is different, and we are here to help, regardless of where they are on that journey.