Location: Stamford,CT, USA
Title: Head of Community Solar Residential Sales
About Altus Power
Altus Power, based in Stamford, Connecticut, is a clean power company, leading the transition to clean, electric energy for businesses and households nationwide. Altus Power, develops, owns, and operates locally sited solar generation, energy storage and charging infrastructure across the nation. Altus Power owns and operates over 1 gigawatt of solar generation assets across 25 states, serving more than 500 enterprises and 25,000 Community Solar subscribers and growing.
Since the Company's formation in 2009, Altus has established itself as the largest commercial solar owner of in clean energy across the United States. The Company has a strategic partnership with CBRE, which is the world's largest commercial real estate services company with 7 billion square feet of commercial real estate under management and is serving more than 90 Fortune 100 corporations. Altus also has a long-standing strategic and financing partnership with Blackstone, which is the largest owner of commercial real estate globally, with approximately 1.2 billion square feet of commercial real estate globally.
About the Position
As Head of Community Solar Residential Sales at Altus Power, you will be responsible for building and managing Altus' residential community solar customer acquisition and customer support teams. You will be responsible for building the team that will drive residential (B2C) customer acquisition as well as help shape the strategy to ensure that Altus provides industry-leading customer experience. Both the customer acquisition sales and marketing teams as well as the customer support team report to this role.
As the Head of the Residential Sales, you'll ensure that Altus Power's national portfolio of projects are full subscribed, in compliance with local regulations, are well managed, and optimized to maximize profitability.
This position requires a polished professional with an understanding of sales, strong communication and collaboration skills, attention to detail, high ethical standards, and the ability to drive results in a fast-paced environment.
Responsibilities:
* Develop and execute customer acquisition strategy: Create and implement a multi-channel residential customer acquisition strategy, including digital marketing, channel sales, and partnerships, to maximize subscriber growth.
* Build and lead high-performing team: Recruit, develop, and lead a team of experienced customer acquisition professionals to achieve aggressive growth targets.
* Channel optimization: Optimize performance across various acquisition channels, including online advertising, email marketing, social media, and partnerships.
* Sales process optimization: Develop and refine the sales process to improve conversion rates and customer satisfaction.
* Data analysis and reporting: Develop and track key performance indicators (KPIs) and provide regular reports on customer acquisition performance.
* Stay up-to-date on industry trends: Monitor industry trends and best practices to identify new opportunities for customer acquisition.
* Develop customer support strategy: Create and implement a customer support strategy aligned with overall business objectives.
* Customer service excellence: Ensure team provides high levels of customer satisfaction through efficient issue resolution, timely responses, and proactive communication.
* Process improvement: Build team to identify opportunities to improve customer support processes and reduce handle time.
Requirements:
* Minimum of 7+ years of professional experience, with a proven track record of success in a similar role
* Proven track record in leading high-performing customer acquisition teams
* Deep understanding of customer acquisition strategies and tactics, including digital marketing, sales, and partnerships.
* Strong analytical skills and ability to leverage data to drive decision-making.
* Excellent leadership, communication, and interpersonal skills.
* Experience in building and managing budgets.
* Bachelor's degree in business, marketing, or a related field.
* Bachelor's degree in a relevant field; MBA or equivalent advanced degree is a plus.
Work Life at Altus
Our team is the asset we are most proud of. We aim to create a positive work-life balance.
Here are a few of the benefits we offer:
* Competitive compensation
* Health and Dental Insurance (100% of premium paid of Company's standard policy)
* Participation in 401k Plan
* Paid cell phone service on Company's plan
* Ability to participate in Company's employee share plan
* Company paid lunch in the office
* Company paid membership to building gym
* Two monthly work from home days
Altus is unequivocally committed to the principles of equal employment.