At Faye, we're redefining travel insurance and delivering unparalleled customer care. As we continue to grow rapidly, we're looking for a visionary Head of Customer Experience to scale our global operations and elevate our world-class service to even greater heights.
What You'll Do:
- Lead with Impact: Build, mentor, and inspire a top-tier CX team across Richmond, VA, and Tel Aviv.
- Shape the Strategy: Design and execute an omni-channel CX strategy, ensuring seamless, delightful interactions across all customer touchpoints.
- Expand Expertise: Enhance team capabilities to provide comprehensive support for our evolving product lines.
- Leverage Innovation: Use data and cutting-edge tech to scale operations, optimize workflows, and set new industry benchmarks.
What We're Looking For:
- 7+ years in CX leadership, managing global teams of 50-100+ reps.
- Expertise in scaling omni-channel B2C environments using tech-driven solutions.
- Proven success in crafting and executing long-term CX strategies.
- Startup or relevant industry experience (insurtech, travel, fintech) preferred.
- Native-level English fluency; familiarity with U.S. customer expectations is a plus.
Why Join Faye?
Join a thriving, fast-paced team committed to reshaping travel insurance with cutting-edge solutions and best-in-class customer care. You'll play a pivotal role in driving growth, innovation, and setting new standards in customer experience.